Northwell’s Employee and Family Assistance Program: Taking care of our team members

At Northwell Health, we’re committed to creating benefits that are as unique as our team members. As New York State’s largest health care provider and private employer, we have more than 72,000 team members working to ensure we deliver compassionate care to our patients and communities. Our benefits help us to deliver that same compassionate care back to our team and their families in and out of the workplace.

One of these unique benefits is the Employee and Family Assistance Program (EAP). The EAP offers complimentary confidential counseling services to employees and their benefits-eligible family members. These services provide short-term, goal-directed coaching and counseling designed to help resolve problems that impact work and home life.

The EAP provides counseling through in-person services, both at their main office and through a dedicated EAP team member at each of our hospitals. These one-on-one sessions help guide team members through specific issues they may be facing, whether it’s dealing with a stressful professional or personal challenge. Phone and telehealth services are also available to help support our team members.

Working in healthcare also means the potential of working through critical times. As our healthcare heroes deliver care through the COVID-19 outbreak, the EAP is there for continuous  support. Currently the EAP is offering emotional support and referral services to all employees. Through partnership with the Behavioral Health Service Line, Wellness, and Human Resources, they’re ensuring that all team members get the support, services, and information they need to navigate through this crisis.

“Problems are a part of life,” says Margaret Kuzminski, the EAP program manager. “But unresolved issues can lead to a crisis that may affect an employee’s health, home life and/or job performance. The EAP offers goal-directed assistance and sometimes all it takes is just a phone call to help them get back on track.”

And the benefits go beyond just one-on-one meetings. Team members can participate in educational programs at The Center for Learning and Innovation or customized programs on-site that provide guidance on a variety of topics. Additionally, the EAP offers Northwell supervisors and managers programs to help them mitigate potential stresses in the workplace, such as interpersonal workplace concerns, recognizing team members in need of help, and developing training strategies.

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