Job Description
Designs, deploys, upgrades, and optimizes the performance of servers and related systems in assigned technology specialty in support of customer business objectives and within established timelines. Participates in performance improvement initiatives including documenting resolution issues, providing data on team performance metrics and mentoring and educating lower level staff.
Job Responsibility
- Installs, configures, and supports hardware and software required to operate assigned technologies.
- Provides on-going maintenance including updates, patches and anti-virus updates.
- Provides second and third level operational support for issues escalated from the Service Desk.
- Performs availability/ capacity/ performance analysis as assigned.
- Conducts performance monitoring, system health checks, trending analysis and capacity planning.
- Troubleshoots and resolves issues in assigned technology including hardware, software, operating system, and application-related issues while maintaining Enterprise Service levels.
- Develops and maintains documentation related to technology installation, administration and maintenance and disaster recovery planning.
- Participates in change management and performance improvement programs for assigned technologies, as needed, including mentoring and educating lower level staff, as assigned.
- Operates under limited guidance and work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors.
- Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Job Qualification
- Bachelor’s Degree required, or equivalent combination of education and related experience.
- 3-5 years of relevant experience, required.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
The salary range for this position is $98,300-$170,100/year
Salary ranges shown on third-party job sites may not accurately reflect ranges provided by Northwell Health. Candidates should check Northwell Health Careers for accurate information and discuss salary/hourly details and our comprehensive benefits with a recruiter, if selected for an interview.
