Meet Shandel Marcel, who grew her career from an emergency room registrar to a supervisor of monitor technicians at Lenox Hill Hospital (LHH). Throughout her time at Northwell, Shandel has been grateful for all the tools and advice she’s received in helping her advance her career. Today, as a supervisor of monitor technicians at Northwell’s Lenox Hill Hospital, Shandel’s responsibilities include managing scheduling, task assignments and responding quickly to patient and staffing needs. She also liaises between monitor technicians and other departments, ensuring a positive work environment.
Shandel began her career with Northwell in 1997 as an emergency room registrar at LHH. In this role, Shandel registers walk-in and bedside patients by collecting, verifying and updating their personal information, confirming insurance details and more. This led to her role as a pre-admission registrar at the same site in 2000, where Shandel gathered and verified new patient information, coordinated with medical and administrative staff, and responded to patient inquiries. With the unwavering support from her leadership team, Shandel transitioned into cardiac services in 2001 as a financial counselor at LHH, handling patient insurance communication and collecting copays and signatures. She explored various roles within cardiac services, eventually discovering her passion for monitor technology. To complete the necessary certifications for this position, Shandel was part of a training program hosted by LHH. In this program, she was trained on heart rhythm interpretations, measurements, and the anatomy of the heart. After completing the course where she earned the necessary certifications, including her BLS, she became a monitor technician in 2008, where she observed heart rhythms, documented changes, and alerted nurses to any abnormalities.
Since 2021, Shandel has worked at LHH as a supervisor of monitor technicians. She was able to advance into this leadership role due to the knowledge gained from her past experiences and the many development programs at Northwell, including Leadership Essentials and mentorship opportunities. She shared, “Thanks to Northwell’s support of my career advancement, I am able to gain knowledge and build skills that make me stronger in my role.” Though there are many things Shandel loves about Northwell, she especially loves that she is always surrounded by supportive individuals who share her mission of providing elite patient care. Shandel offers advice for those looking to get their start with our team, “When starting a new career, be open to new experiences, ask a lot of questions and be open-minded so you can learn from your colleagues.”
Discover a career well cared for with our cardiac services team and learn more about opportunities at Northwell Health today.
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