Discover Chandni’s career journey in clinical laboratory science at Northwell Health

Mar 28, 2025/in Clinical Care /by mperlman

Discover Chandni’s career journey in clinical laboratory science at Northwell Health

Meet Chandni Patel, who grew her career from intern to a blood bank laboratory operations manager at Plainview and Syosset hospitals. Throughout her time at Northwell, Chandni has been grateful for all the resources that helped her expand her knowledge and confidently progress in her career while receiving support and recognition from her peers and leaders. Today, as a blood bank laboratory operations manager, Chandni is responsible for overseeing the daily operations of the blood banks at Plainview and Syosset hospitals, including patient blood management and quality assurance. She conducts quarterly transfusion committee meetings where transfusion practices, ordering practices and usage statistics are reviewed. Chandni also collaborates with other hospitals on transfusion surveillance and transfusion record audits.

Chandni began her career with us in 2009 as a student intern working among multiple Northwell sites, including the Northwell Health Imaging Center for Advanced Medicine, Glen Cove Hospital, Long Island Jewish Medical Center, and North Shore University Hospital (NSUH). The success she found by interning with Northwell, while furthering her education, led her to her next role in 2010 as a lab technologist at South Shore University Hospital. In this position, Chandni performed tests, such as antibody screenings and antibody identification tests. She was also responsible for receiving and maintaining blood inventory and issuing blood products (such as platelets, plasma and more). The following year, Chandni began her role as a blood bank technologist at NSUH, where she was responsible for performing tests, such as antibody titer and cord blood testing, performing quality control, instrument maintenance and more. After six years in this role, she began working as a blood bank supervisor at Long Island Jewish Valley Stream Hospital (LIJVS), where she supervised blood bank staff, performed instrument validation, monitored blood and regent supply, and reviewed daily/monthly quality control. In 2019, Chandni advanced in her role as a blood bank lab operations manager at LIJVS.

Today, Chandni holds the same title while working at both Plainview and Syosset hospitals since 2022. She was able to advance as a leader with the knowledge gained in her past experiences and development programs, including the L-lead program and the high-potential program. The L-Lead program is a leadership certificate designed to help lab leaders improve their skills in quality, operations and more. The high-potential program at Long Island Jewish Valley Stream helps leaders build their abilities through professional development. Chandi shared, “The many learning and growth opportunities provided at Northwell Health helped me achieve success. I also benefitted from constructive feedback, recognition and support from my team and senior colleagues.” Chandni also partook in Northwell’s tuition reimbursement program, graduating with a master’s degree in clinical lab management specializing in blood bank technology in 2018. Chandni enjoys training new employees and working with students in her current role. She also loves that she can work with her dedicated team to provide quality care to patients. “A clinical laboratory career can be very rewarding and Northwell provides many opportunities to grow and explore different specialties, including blood bank, microbiology, histology and more.”

Discover a career well cared for with our clinical laboratory science team and learn more about opportunities with Northwell Health today.

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Reflecting on Women’s History Month and creating opportunities for career advancement at Northwell Health

Mar 21, 2025/in Diversity & Inclusion /by mperlman

Women's History Month March 2025 External Blog Header (2)

Reflecting on Women’s History Month and creating opportunities for career advancement at Northwell Health

This year during Women’s History Month, we connected with two team members from our Women at Northwell Business Employee Resource Group (BERG), Katherine J. Sanchez and Tameka Wallace. Read on to discover how they foster a community of support for women in the workplace at Northwell Health.

Katherine J. Sanchez, Program Manager – Administration and Health Management, Institute for Community Health & Wellness

This year’s theme of “Moving Forward Together! Women Educating & Inspiring Generations,” deeply resonates with Katherine and her passion for remembering those who paved the way for her to create opportunities for the next generation. She reflects on this while sharing how she began her career with Northwell in 2013 as a patient transporter at North Shore University Hospital. In this role, Katherine escorted and transported patients within the facility, tracked and recorded patient movement, and also picked up and delivered materials and equipment throughout the hospital. One day, Katherine’s manager invited her to sit in on a bed management meeting and this experience sparked her passion for wanting to advance her career in healthcare administration. In 2015, Katherine transitioned to the operating room where she worked to turnover rooms and retrieved supplies for surgeries. At the same time, she volunteered to cover for an admissions secretary, growing her administrative skillset even further. In 2017, Katherine began working as a patient care associate, where she learned phlebotomy and enhanced her patient-centered skills. Two years later, she pivoted from clinical care to a corporate role as a provider enrollment representative working to create agendas, facilitating meetings and conducting research with the goal of ensuring providers were in-network with insurance payors.

In 2021, Katherine transferred to become a medical staff services coordinator, focusing on credentialing for physicians to ensure their credentials were renewed. During this time, Katherine utilized Northwell’s tuition reimbursement program to advance her education and earn her master’s in healthcare administration from Hofstra University. As part of her master’s degree program, she worked in an administrative fellowship at Northwell, where she gained hands-on experience in strategic planning, government affairs and more. Following graduation, this led Katherine to her current role as a program manager in health management where she works to drive meaningful changes within Northwell and keep our team members focused on providing patient-centered care, including preventing health problems and managing chronic conditions effectively.

Katherine has always felt supported in her career development at Northwell. In addition to taking part in Northwell’s tuition reimbursement program, she participated in mentorship programs and received continuous support from her managers, who encouraged her growth while promoting work-life balance so Katherine could both be there to raise her child and grow in her career. “My leaders embodied equity in action, ensuring I have the tools and flexibility to succeed.” She continued, “Northwell did not just give me a job. Northwell gave me a future and I will always be grateful,” shared Katherine. Katherine’s career development has also been positively impacted through the Women at Northwell BERG, especially during Women’s History Month. Since joining the BERG in 2019, Katherine built a network of colleagues, completed stretch assignments, attended events and worked on collaborative projects with BERG members to help further her career.

Tameka Wallace, MBA, MSN-RN, CPAN, CCRN-K, Associate Executive Director of Perioperative Services, Glen Cove Hospital

Tameka began her career with Northwell in 2000 as a lobby representative at North Shore University Hospital. As a lobby representative, Tameka monitored lobby amenities, functions and appearance, responded to patient/customer requests, and assisted discharged patients leaving the facility. In 2001, Tameka transitioned to the telemetry unit as a patient care associate (PCA). In this role, Tameka supported patients and medical staff by monitoring vital signs and reporting changes, while maintaining a clean and safe environment for patients. After earning her associate’s degree in nursing through Northwell’s tuition reimbursement program, Tameka started in our six-month Critical Care Fellowship where new nurses from different intensive care units are introduced to different didactics. Following the fellowship, Tameka become a registered nurse (RN) in 2006 in the neurosurgical intensive care unit. In this role, she was responsible for conducting neurological assessments, administering medications, collaborating with interdisciplinary teams to optimize patient outcomes, and communicating with neurologists, neurosurgeons, neuro-intensivists, and other healthcare team members about changes and evolving needs. She developed a strong foundation in patient care, quality and safety that led her into leadership roles that expanded her expertise.

Reflecting on Women’s History Month, Tameka is inspired by the resilience, strength, and contributions of women. She thinks about those who have paved the way for future generations and the importance of continuing to break barriers and create opportunities for women everywhere. “I feel it is important to recognize and celebrate the achievements of women while fostering an environment where women can thrive, lead, and inspire,” said Tameka. Between 2008 and 2022, Tameka has contributed to significant initiatives at Northwell, including securing SRC accreditations, improving patient outcomes, and driving operational growth. Between 2012 and 2014, Tameka continued her schooling and earned her bachelor’s degree in nursing. From 2016 and 2018, Tameka earned her master’s degree in nursing leadership. Then, from 2019 to 2021, she earned her master’s degree in business administration. In Tameka’s current role as an associate executive director of perioperative services at Glen Cove Hospital, she oversees surgical operations and patient care quality. Her focus is on optimizing efficiency, enhancing patient and staff satisfaction, and driving strategic initiatives that support growth and innovation. As a result of her well-rounded background across multiple areas and the insight she garnered through her many esteemed positions at Northwell, Tameka will be transitioning into the role of Chief Nursing Officer of Glen Cove Hospital this April.

Tameka has always felt her professional growth and development has been supported by Northwell as she took part in leadership development opportunities and mentorship programs throughout her career. Some notable initiatives that helped Tameka expand her skillset, lead with confidence and advance in her career included the Executive Leadership Development program and the CNO Academy program. In addition, being a BERG member has positively contributed to Tameka’s career journey. The BERG provided her with networking opportunities and the chance to contribute to professional development initiatives at Northwell. “I’m so thankful to be a part of the Women in Northwell BERG. Through my membership, I’ve gained insight, been inspired and have had a greater ability to mentor others on their career paths,” said Tameka. She believes this BERG highlights the achievements of women during Women’s History Month, and all year round, while fostering growth and driving meaningful conversations and initiatives that support equity, and leadership development.

Throughout March, Northwell is hosting various events, including leadership panels, networking sessions and educational programs that highlight the contributions of women to provide a platform for sharing stories, inspiring change, and celebrating the power of women in healthcare.

Learn more about Northwell’s culture and discover a career well cared for with our Truly Inclusive team.

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From food service assistant to a chef de partie, discover a rewarding culinary career path at Northwell Health.

Mar 07, 2025/in Career Paths, Culinary and Hospitality, Featured Articles /by ezumbach

From food service assistant to a chef de partie, discover a rewarding culinary career path at Northwell Health.

Are you interested in growing into a culinary career at Northwell Health? Our team members can advance their careers in both clinical and non-clinical roles through various personal and professional resources and development programs. This includes continuing education opportunities through our Center for Learning and Innovation (CLI), mentorships, Business Employee Resource Groups (BERGs), tuition reimbursement and more.

Below, you can explore one of the many ways you can grow your career from a food service assistant to a cook and into a chef de partie. For the complete job profiles of each role, we invite you to visit NorthwellCareers.com or click the link below to get started on this career journey as a food service assistant. Discover a career well cared for as part of our Northwell team today.

View our available food service assistant roles today.

Food Service Assistant

Food service assistants perform several tasks relating to the preparation and service of food, delivery and collection of food and supplies, appropriate operation of machinery and sanitation of specific areas of the department.

Requires high school diploma or equivalent.
Requires one (1) to three (3) years of relevant experience.

Following a food service assistant, you may look to transition to a cook by advancing your hospitality skills and gaining additional culinary experience.

Cook
Cooks prepare and cook food for patients, employees and guests. They also maintain a sanitary environment and assist the chef, as needed.

Requires high school diploma or equivalent.
Requires one (1) to three (3) years of relevant experience.

As you look to move forward in your career path from a cook to a chef de partie, you can pursue a culinary or relevant degree by utilizing Northwell’s tuition reimbursement program. Your background as a food service assistant and cook will provide a great foundation for this role and also allow you to broaden your skills while continuing your education.

Chef de Partie
The chef de partie prepares and specializes in the preparation of a specific food group. This includes various meat, fish, produce and desserts.

Requires associate’s degree or equivalent combination of education and related experience.
Requires three (3) to five (5) years of relevant experience.

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Supporting career exploration and growth through Northwell Health’s Career Advisement Program

Feb 26, 2025/in Career Advice, Career Paths, Featured Articles, Patient and Customer Experience /by kkeane2

Career Advisement Program Blog Feb 2025 External Blog Header (2)

Supporting career exploration and growth through Northwell Health’s Career Advisement Program

At Northwell Health, we provide our team members with opportunities to advance their careers through various development programs and professional resources. Northwell’s Career Advisement Program is a comprehensive three-month track where team members can experience structured learnings, mentorship between advisors and advisees, learn about different roles across professions from field experts and attend networking events.

We spoke with two recent participants. One of our advisors, Donna Manchisi, shared how the guidance and support of career advisors for this program helps team members discover their interests, understand and build their skills and identify how to find more opportunities at Northwell. One of our advisees, Michael Ramirez, shared the importance of the career advisement program and how Northwell supports team members’ career exploration, growth and development.

Advisor: Donna Manchisi – Director of Workforce Planning, Northwell Health Laboratories
As director of workforce planning at Northwell Health Laboratories, Donna oversees the design and development of workforce plans across the organization. She also builds and maintains partnerships with academic leaders of high schools and universities and collaborates with national health systems to develop future workforce initiatives.

Within the career advisement program, Donna took on the role of an advisor — supporting and guiding team members with career development and exploration. Donna connected them with other key team members in the organization to help them network, learn about mentorship opportunities, and provided resources to help the advisees research roles that will align with their goals. Additionally, she offered encouragement to help build their confidence as they took the next steps in their career path.

As an advisor within the program, Donna hoped to ignite a pathway for her colleague’s career journeys by sharing her experience and expertise of being part of the Northwell family for the past 39 years. “At Northwell, there are so many resources available to grow your career. Opportunities to network and make connections is what allows us to make a greater impact together.”

Advisee: Michael Ramirez – Associate Project Manager, Northwell Health Cancer Institute
As an associate project manager at Northwell Health’s Cancer Institute, Michael works on capital projects and cancer programs. This includes tracking a project’s progress, ensuring budget adherence and collaborating with various teams. As an advisee within Northwell’s Career Advisement Program, Michael joined hoping to get guidance on how to grow within Northwell and gain clarity on the next steps in his career. He wanted to build the confidence and skills necessary to take on new challenges and find opportunities that align with his goals. Michael shared how he feels these programs not only empower team members to achieve their goals but also enhance the organization by cultivating engaged, motivated and skilled professionals who are invested in Northwell’s mission.

When asked what impact the career advisement program had, Michael shared, “The program and my advisors inspired me to embrace growth and take bold steps in my career. It played a key role in helping me transition from a category management analyst in procurement to my new role as an associate project manager.” Michael was inspired to further invest in his professional development while participating in the program, and he is now pursuing his MBA.

If you are looking to take the next step in your Truly Ambitious career, become a Health Raiser at Northwell Health and join our team today.

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Celebrating Black History Month

Feb 12, 2025/in Diversity & Inclusion /by mperlman

Black History Month Feb 2025 External Blog Header (5)

Celebrating Black History Month

This year, to honor Black History Month, we connected with two of our African American/Caribbean Bridges BERG team members, Rakijah Galloway-Haskins and Myia Williams. Read on to discover how they promote a more inclusive and equitable environment in the workplace and find success throughout their career journeys at Northwell Health.

Rakijah Galloway-Haskins, MLS (ASCP), Clinical Laboratory Educator, North Shore University Hospital

Rakijah Galloway-Haskins began her career with Northwell in 2009 as a research laboratory supervisor at The Feinstein Institutes for Medical Research. In this role, Rakijah managed studies on blood banking products and testing devices with FDA clearances. She also worked with the transfusion medicine team to conduct studies and publish abstracts. In 2014, Rakijah began working as a donor room supervisor at North Shore University Hospital (NSUH) where she ensured efficient and effective supervision of blood collections. She was also included in direct supervision of all whole blood, apheresis, and special collections. Two years later, Rakijah began a new role as a quality manager, laboratory safety officer at NSUH, where she managed the entire quality program for her department. Currently, Rakijah is a clinical laboratory educator at NSUH, responsible for overseeing clinical student rotations in all laboratory areas, conducting orientation for new team members, performing in-service and policy updates, and overseeing team member training. Rakijah is also the co-chair of the System Laboratory Safety and Sustainable Committee, where she focuses on sustainability and streamlining environmental efforts across the laboratory service line.

In addition, she acts as a liaison to team members to promote Diversity, Equity, Inclusion and Belonging (DEIB) initiatives and educational events as part of her role in the African American/Caribbean Bridges BERG. Besides loving her role in the BERG, Rakijah is also passionate about her career growth and development at Northwell Health and feels she has been supported in many ways. She was part of the pilot cohort of the Emerging Leaders and Diversity Mentorship program in 2019, which gave her the opportunity to network across different Northwell sites and create long-lasting, positive professional relationships. Currently, Rakijah is enrolled in the Corporate MAP-IT mentorship program. She is also mentor for participants in the Northwell Community Scholars Program, which focuses on college studies across the communities we serve.

This Black History Month, Rakijah and her BERG team members are participating in pop-up book fairs, volunteer opportunities, trivia games and educational sessions to advance Black health. She says, “Black History Month is a time to learn, honor the past, and strive for a more equitable future.” She thinks about the contributions and achievements her ancestors have made throughout history, celebrating their resilience, culture and impact on society.

Myia S. Williams, PhD, Advisor, Employee Experience

Myia Williams began her career at Northwell Health in 2016 as a research analyst with a focus on health disparities at The Feinstein Institutes for Medical Research. She worked alongside a multidisciplinary team to analyze data to inform policies and interventions that addresses gaps in healthcare access and outcomes among underserved populations. Two years later, Myia transitioned into a role as a researcher in industrial-organizational psychology at The Feinstein Institutes for Medical Research. Myia’s research focused on the challenge of developing and implementing evidence-based telehealth interventions to reduce the burden of chronic illnesses. In 2022, Myia took on the role of advisor of employee experience, where she led enterprise-wide initiatives, including employee experience and well-being surveys that provided insights into Northwell’s workforce needs. Two years later, she remains in the role, but her focus is shaping diversity, equity, inclusion and belonging through governance, research, analyses, and storytelling to foster a culture where everyone feels valued, heard and empowered to thrive.

Myia has always felt supported by Northwell in her career development. She benefited from an internship partnership between Northwell and Hofstra University, where she was able to grow her career and transition from academia to practice, applying her PhD research and skills into real-world settings. Myia also participated in Northwell’s McKinsey Accelerator Leadership Program to help strengthen her leadership capabilities and expand her impact and influence as a leader.

Myia is passionate about her role as a member in the African American/Caribbean Bridges BERG and the impact the Bridges BERG has had on her career journey. She believes that the BERG has offered her a sense of belonging, support and professional growth that she would not have found anywhere else. “Since joining the BERG, I’ve had the opportunity to engage with leaders across the organization and contribute to meaningful initiatives,” said Myia. She continued, “This experience has reinforced the importance of community and advocacy in professional spaces, allowing me to grow as an advocate for inclusion and belonging.” This Black History Month, Myia shared that she thinks about legacy and responsibility. She added, “Black history is not only confined to a single month—it’s a living, evolving narrative that deserves to be recognized and celebrated every day.”

Learn more about Northwell’s culture of diversity, equity, inclusion and belonging – discover a career well cared for with our Truly Inclusive team.

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Discover Shandel’s Career Journey in Cardiac Services at Northwell Health

Feb 03, 2025/in Clinical Care, Featured Articles /by mperlman

January Persona 2025 - Shandel Monitor Tech - External Blog Header (2)

Discover Shandel’s Career Journey in Cardiac Services at Northwell Health

Meet Shandel Marcel, who grew her career from an emergency room registrar to a supervisor of monitor technicians at Lenox Hill Hospital (LHH). Throughout her time at Northwell, Shandel has been grateful for all the tools and advice she’s received in helping her advance her career. Today, as a supervisor of monitor technicians at Northwell’s Lenox Hill Hospital, Shandel’s responsibilities include managing scheduling, task assignments and responding quickly to patient and staffing needs. She also liaises between monitor technicians and other departments, ensuring a positive work environment.

Shandel began her career with Northwell in 1997 as an emergency room registrar at LHH. In this role, Shandel registers walk-in and bedside patients by collecting, verifying and updating their personal information, confirming insurance details and more. This led to her role as a pre-admission registrar at the same site in 2000, where Shandel gathered and verified new patient information, coordinated with medical and administrative staff, and responded to patient inquiries. With the unwavering support from her leadership team, Shandel transitioned into cardiac services in 2001 as a financial counselor at LHH, handling patient insurance communication and collecting copays and signatures. She explored various roles within cardiac services, eventually discovering her passion for monitor technology. To complete the necessary certifications for this position, Shandel was part of a training program hosted by LHH. In this program, she was trained on heart rhythm interpretations, measurements, and the anatomy of the heart. After completing the course where she earned the necessary certifications, including her BLS, she became a monitor technician in 2008, where she observed heart rhythms, documented changes, and alerted nurses to any abnormalities.

Since 2021, Shandel has worked at LHH as a supervisor of monitor technicians. She was able to advance into this leadership role due to the knowledge gained from her past experiences and the many development programs at Northwell, including Leadership Essentials and mentorship opportunities. She shared, “Thanks to Northwell’s support of my career advancement, I am able to gain knowledge and build skills that make me stronger in my role.” Though there are many things Shandel loves about Northwell, she especially loves that she is always surrounded by supportive individuals who share her mission of providing elite patient care. Shandel offers advice for those looking to get their start with our team, “When starting a new career, be open to new experiences, ask a lot of questions and be open-minded so you can learn from your colleagues.”

Discover a career well cared for with our cardiac services team and learn more about opportunities at Northwell Health today.

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Reflecting on Martin Luther King Jr. Day and the power of opportunity in raising health for all

Jan 16, 2025/in Diversity & Inclusion /by mperlman

MLK Day January 2025 External Blog Header (3)

Reflecting on Martin Luther King Jr. Day and the power of opportunity in raising health for all

This year, to honor Martin Luther King Jr. Day and his vision of unity, equality and justice, we connected with two of our African American/Caribbean Bridges BERG team members, Siobhan Valentine and Stacey Davis. Below learn more about how they embrace equity and inclusion in the workplace, hear about their career journeys and how they find success at Northwell Health.

Siobhan Valentine, Supervisor, Operations, Cohen Children’s Northwell Health Physician Partners General Pediatrics at Battery Park Pediatrics

Siobhan Valentine began her career at Northwell Health in 2014 as a part-time emergency department associate at Lenox Health Greenwich Village in New York City. In this role, Siobhan gained invaluable experience in preparing for the opening of Lenox Health Greenwich Village. She was excited to be one of the first emergency department associates trained and ready to be working at this new facility. As an emergency department associate, Siobhan was trained on how to perform admissions and registrations, and how to assist with pre-admission and pre-registration, and financial functions. She also learned how to assist patients in applying for, or renewing, health insurance coverage. That same year, when the facility opened its doors, Siobhan transitioned to full-time as an emergency department associate and later was promoted to lead emergency department associate in 2015. She later held roles that included emergency room referrals coordinator at Lenox Hill Hospital for eight years, and her current role of supervisor of operations for Cohen Children’s Northwell Health Physician Partners at Battery Park Pediatrics where she oversees daily operations of the practice.

Siobhan is also passionate about her role in the African American/Caribbean Bridges BERG and the impact her membership has on her values and her career journey. “Becoming a member of the African American/Caribbean Bridges BERG has significantly enriched my Northwell career journey,” said Siobhan. “It has opened doors to professional development opportunities, which have expanded my skillset and connected me with colleagues across various departments.” Over the past decade, Siobhan’s career development at Northwell has been supported in many ways. One example is when her leaders encouraged her to reach her full potential by recommending that she participate in Northwell’s Management Accelerator Program (MAP). This experience deepened her understanding of inclusion and equity in the workplace and provided her with practical tools and strategies to build leadership skills and a larger professional network.

Siobhan is also proud to hold the title of events and programs coordinator for the African American/Caribbean Bridges BERG. She has been able to contribute to BERG initiatives, including several local events that Northwell is holding, such as an art competition, in honor of Martin Luther King Jr. Day and Dr. King’s vision of unity and equality. Siobhan shared what the holiday means to her: “Dr. King’s message motivates me to appreciate the progress we’ve made while continuing to strive for a brighter, more inclusive future.”

Stacey Davis, BSN, RN, Med Surg-BC, Manager, Patient Care, Short Stay Pediatric Unit, Northern Westchester Hospital

Stacey Davis began her career at Northwell Health in 2015 as a behavioral health registered nurse at Phelps Hospital in Westchester. Three years later, she worked as an emergency department staff registered nurse at Northern Westchester Hospital. In 2019, still working at Northern Westchester Hospital, Stacey transferred to the endoscopy department, where she worked as a registered nurse. Due to the rise of COVID-19 in 2020, Stacey began working at Northern Westchester’s field hospital to treat those suffering from the virus. When the field hospital at Northern Westchester closed in 2021, Stacey moved to the short-stay pediatric unit to work as an assistant manager and later her current role as a patient care manager where she leads a team of registered nurses and patient care associates who care for surgical cardiac, bariatric and pediatric patients.

Stacey has always felt supported by Northwell in her career development. One recent example she shared was while she attended Leadership Beginnings as she was transitioning to a manager role. This session helped her connect with fellow leaders and gain insight from others in similar positions. Like Siobhan, Stacey also participated in Northwell’s Management Accelerator Program and her mission to help others and give back to the community led her to join Northwell’s African American/Caribbean Bridges BERG. “Our BERGs provide a necessary sense of community and belonging for Northwell team members,” Stacey shared. Martin Luther King Jr. Day is a day of reflection for Stacey and of her desire to give back. During this time, she thinks about all her team does to help others as they do every day. She added, “At Northwell, we work together to take care of people in need. It is important to remember our roots and the reasons why we do what we do.”

Learn more about Northwell’s culture of inclusion, equity and belonging – discover a career well cared for with our Truly Inclusive team.

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From a medical assistant or secretary to manager of operations, discover an extraordinary career path at Northwell Health

Jan 02, 2025/in Career Paths /by ezumbach

From a medical assistant or secretary to manager of operations, discover an extraordinary career path at Northwell Health

Are you looking to grow into a career in operations at Northwell? Our team members can advance their careers in clinical and non-clinical roles through various personal and professional resources and development programs. This includes continuing educational opportunities through our Center for Learning and Innovation (CLI), mentorships, Business Employee Resource Groups (BERGs), tuition reimbursement and more. Below, you can explore one of the many ways you can grow your career from a medical assistant or secretary to a patient account representative to a supervisor of patient account services to manager of operations. For the complete job profiles of each role, we invite you to visit NorthwellCareers.com or click the link below to get started on this career journey as a medical secretary and discover a career well cared for as part of our Northwell team today.

View our available medical assistant and secretary roles today.
Medical Secretary

Medical secretaries perform diversified secretarial duties supporting management and physicians in the office or hospital. They may also perform diversified secretarial duties including scheduling appointments, recordkeeping, file and office inventory maintenance and perform related duties, as required.

Requires high school diploma or equivalent.
Requires prior clerical experience.
Ability to communicate effectively.

Medical Assistant

Medical assistants administer para-professional nursing care. Their duties include, but are not limited to, preparing patients for the physician and administering and recording laboratory tests. They may also assist in coordinating patient needs including preparation and organization of patient clinic charts.

Requires a high school diploma or equivalent.
Requires successful completion of a six (6) month to one (1) year course in medical assisting at an accredited school.
Requires successful completion of one of the following:
- Medical assistant training program with certificate.
- One (1) to three (3) years of experience as a medical assistant, emergency medical technician or certified nursing attendant with certificate).
- Northwell Health medical assistant training program.
Requires data entry skills (80 keystrokes per minute).
Prior experience and demonstrated competence as a medical assistant is preferred.
Ability to communicate effectively.

As you move along your career path from a medical secretary or medical assistant to a patient account representative, you can pursue a relevant degree by utilizing Northwell’s tuition reimbursement program. Your background as a medical secretary or assistant will provide a great foundation for this role and also allow you to broaden your skills while continuing your education.

Patient Account Representative

Patient account representatives assist in monitoring the activities and performance of physician practices to ensure that billing-related functions are performed in an efficient manner consistent with department policies and procedures.

Requires high school diploma or equivalent.
Requires one (1) to three (3) years of relevant experience.

While transitioning from a patient account representative into a supervisor of patient account services, you will continue your education toward a relevant degree. This will allow you to continue advancing your education while also gaining experience in leadership.

Supervisor, Patient Account Services

Supervisors in patient account services monitor the billing team and daily operations of various health system sites to ensure that billing related functions are performed in an efficient manner consistent with department policies and procedures.

Requires an associate’s degree or equivalent combination of education and related experience.
Requires four (4) to six (6) years of relevant experience and up to two (2) years of leadership or management experience.

As you continue your career journey from supervisor of patient account services into a manager of operations, you will continue your education toward a bachelor’s degree. You may also participate in mentorship and management training programs. This will allow you to experience a variety of specialized learning and engagement activities in healthcare administration and operations management.

Manager, Operations

Manager of operations manage the daily administrative operations of a multi-physician, single or multiple practices, for a division or program. They also coordinate administrative functions, plan and support development of the site or joint division programs and all related areas. These leaders also manage all personnel and maintain accurate and current files on all department budgets, capital equipment requests and programs related to operational issues.

Requires bachelor’s degree or equivalent combination of education and related experience.
Requires six (6) to eight (8) years of relevant experience and two (2) to five (5) years of leadership and management experience.

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If you are an individual with a disability requesting an accommodation for the application process, please click the contact us link above to request assistance.

Learn more about our hiring experience.

Click here to view the Pay Transparency Non-Discrimination Notice.

It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of age, race, creed/religion, color, national origin, immigration status, or citizenship status, military or veteran status, sexual orientation, sex/gender, gender identity, gender expression, height, weight, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, their or their dependent’s sexual or other reproductive health decisions, or other characteristics protected by applicable law.

Northwell Health reserves the right to amend all terms of employment.

Discover Chandni’s career journey in clinical laboratory science at Northwell Health

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From food service assistant to a chef de partie, discover a rewarding culinary career path at Northwell Health.

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Supporting career exploration and growth through Northwell Health’s Career Advisement Program

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Celebrating Black History Month

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Discover Shandel’s Career Journey in Cardiac Services at Northwell Health

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Reflecting on Martin Luther King Jr. Day and the power of opportunity in raising health for all

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From a medical assistant or secretary to manager of operations, discover an extraordinary career path at Northwell Health

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