Archive for year: 2019
Northwell Health has recently opened a state-of-the-art Surgical/Trauma and Transplant Intensive Care Unit at North Shore University Hospital (NSUH). The new 13,000 square feet unit cost nearly $24 million and is an important step as NSUH prepares to launch Long Island’s first liver transplant program.
The new unit is not only an example of Northwell’s commitment to its patients but also to its employees through investment in the latest technology that will make it even easier for employees to provide top quality patient care 24/7.
“The unit is very nice. It’s more up-to-date and we have more resources. Everything is accessible within the patient room, you don’t have to move equipment in and out. Meds, charting, supplies – it’s all already in there,” says Jessie Dominique, respiratory therapist at NSUH. Her fellow respiratory therapist Margarette Timothee agrees, “It really makes our work easier.”
With 18 private rooms for its patients, the unit will focus on delivering care for trauma, liver transplants, colorectal surgeries, pancreatic islet cell surgeries and other complex surgeries. It will also work to support NSUH’s Level I trauma center.
“I can already see the benefits of the new and updated technology for the patients,” says Jaclyn Gomez, registered nurse at NSUH. “The bigger rooms are nice and having things like wireless technology and medicine securely available in the room really helps the patient experience.”
The new unit uses innovative technology that enhances the patient’s experience, while also ensuring that staff members have access to advanced equipment and technology to ensure they can provide priority patient care with ease. A few examples include ground-breaking eICU systems, which provide immediate access to telehealth support and around-the-clock patient monitoring. Other innovative enhancements include advanced lighting, glass privacy windows instead of curtains to reduce the spread of germs, an infrared badge system that shows when a patient is being attended to and by who, and a new patient lift technology for safe patient handling.
Are you Made for delivering exceptional care with state-of-the-art technology? Explore jobs at North Shore University Hospital.
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If you had to describe members of the US military, the adjectives brave, selfless and strong probably come to mind. It’s no surprise that many who leave the service go on to equally as inspiring careers — including many who work in healthcare. This is certainly true of Leslie Rudin, a physical therapist at LIJ Valley Stream Hospital and proud US Navy veteran.
Stationed at the former Naval Air Station Miramar, widely known as the setting of the movie Top Gun, Leslie served as a plane captain, launching and landing fighter jets. Honorably discharged as a YN3 Petty Officer 3rd Class, she returned to New York and completed a bachelor’s degree at Queen’s College before launching a career in advertising.
During this time, Leslie also married and started a family. When her middle son was diagnosed with autism, she found herself drawn to pursue a new career in healthcare. Goal-oriented and never afraid to tackle a challenge, she obtained her doctorate degree in physical therapy before being hired at LIJ Valley Stream.
Leslie finds that many of the skills and habits she learned while in the military have served her well as a physical therapist.
“It started from making beds in the military,” says Leslie. “It stays with you. I’m very thorough and time-efficient. In fact, I still use military time.”
Leslie also finds that being a veteran enables her to connect in a unique way with the patients she helps every day – especially those who also have served in the armed forces. She believes that it fosters a level of trust and connection that helps her excel in her role.
“I learned respect and dignity in the military,” says Leslie. “This has carried over to how I treat patients.”
When not focusing on helping Northwell patients regain their strength, balance and mobility, Leslie continues to advocate for her son while enjoying quality time with family and friends.
Northwell Health is sponsoring Side by Side: A Celebration of Service™, a special, first-of-its-kind event honoring our veterans, active duty military and their families. This two-part event, taking place on May 25 in New York City, will feature exciting musical performances, exhibits and inspirational stories from true heroes. Learn more.
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With 16,000+ nurses across Long Island, New York City, Staten Island and Westchester, there were thousands of reasons to celebrate Nurses Week at Northwell Health. Nurses Week is a time for nurses to reflect on the countless lives they’ve touched throughout the year and honor the differences they’re making for patients, families and coworkers. Celebrations across the organization recognized the dedication, skill and compassion that RNs provide 365 days a year. Nurses Week is not only a celebration but a true representation of Northwell’s culture and commitment to our nurses. See below for only 10 of the many ways we celebrated Nurses Week. Also, explore job opportunities and apply to join our creative, fun and compassionate nursing team.
To kick off the week, many of our locations gave our nurses the celebrity treatment. Rolling out the red carpet let each nurse take center stage as they arrived to work.
Our nurses are Made for delivering outstanding care and there are countless records of nurses going above and beyond for their patients. Sites across the system honored some of their brightest stars at their Center of Excellence Ceremonies with various awards from Rookie Awards to Humanism Awards to the prestigious Zuckerberg Award. Hearing the amazing stories about the nominees and winners recognized their compassionate care while inspiring other nurses.
From ice cream sundaes to hot breakfasts, nurses were spoiled with sweet and savory treats. Hospitals and ambulatory locations brought in every type of food imaginable throughout both the day and night shifts. Not only did it keep our nurses well-fed but it provided them with an opportunity to celebrate and bond with their fellow nurses.
Just as our nurses are committed to caring for their patients, Northwell is committed to the wellbeing of our team members! Nurses were able to take time to relax and unwind in a variety of ways–from relaxing with our pet therapy dogs to enjoying Reiki and massage therapy. Some sites also hosted lessons on stress management techniques and self-care workshops to empower our nurses throughout the year.
In between rounds, nurses were able to have fun in photo booths and take pictures with coworkers to create photographic memories of all the fun they had throughout the week.
Hospitals and locations throughout Northwell hosted a crazy scrub week, a favorite sports team day, college swag night, and more, to let nurses share their interests beyond scrubs. Some even dressed up in their best Florence Nightingale costume in celebration of one of the most famous nurses!
The basket raffles during Nurses Week are legendary across Northwell for not only their big prizes but the creativity and teamwork that goes into them. Many sites hosted themes for their basket raffles and the enthusiastic nursing teams worked together to fill and decorate their baskets. After voting and announcing a winner, the prizes then went home with lucky nurses from each unit who won.
Northwell’s Phyllis Quinlan PhD, RN-BC spoke to nurses at Peconic Bay Medical Center, Northern Westchester Hospital, and Cohen Children’s Medical Center to help teach them self-care practices and to develop their emotional intelligence. “Nurses are among the most generous people on the planet,” says Phyllis. “Their ability to turn their compassionate nature into the action we call caregiving is a precious gift that they are willing share. It is vital to make time to reconnect,, refresh, celebrate and rejuvenate.”
The Blessing of the Hands is a voluntary non-denominational tradition that recognizes and unites nurses around the world who use their hands daily in the caring of patients. During this special ceremony, warm water is gently poured over the nurses’ hands to refresh and renew their spirit and help their hands continue to heal those that they touch.
And most importantly, our nurses were able to spend time Truly Together! Throughout all our activities, nurses reflected on the results of their teamwork and hard work the past year and energized them for the year ahead. At Northwell, our nursing units aren’t just coworkers, they’re family.
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Northwell Health has been named one of the nation’s top health systems for diversity, ranking second nationally and No. 1 in New York State, according to DiversityInc’s top Hospitals & Health Systems for Diversity list.
This achievement marks Northwell’s seventh straight year making the list, jumping up the rankings from last year’s No. 5 placement. DiversityInc’s extensive annual survey yields an empirically driven ranking based on talent results in the workforce and management, senior leadership accountability, talent programs, workplace practices, philanthropy and supplier diversity.
“America has gained strength from the generations of immigrants who have assimilated their cultural beliefs and unique skills into the fabric our country,” said Michael J. Dowling, Northwell Health’s president and CEO. “At Northwell, we also believe that our strength as an organization comes from the diversity of our employees and the communities we serve. This recognition is testament to our commitment.”
This is the second such honor in recent months for Northwell, which was named a Fortune Best Workplace for Diversity. Northwell ranks 80th on the annual 100 Best Workplaces for Diversity list, a partnership between Fortune and Great Place to Work that measures how well organizations create inclusive cultures for women, different cultural and ethnic communities, the LGBTQ community, older employees and workers with disabilities.
DiversityInc’s recognition reaffirms our approach to be representative and inclusive of all the communities the health system and its 68,000 employees serves.
“Receiving this recognition validates Northwell Health’s commitment to integrating the tenets of diversity, inclusion and health equity into our health care delivery model and essential to customizing care to improve health outcomes,” said Jennifer H. Mieres, MD, chief diversity and inclusion officer and senior vice president of the health system’s Center for Equity of Care. “Providing culturally-sensitive healthcare and fostering an inclusive workplace is integral to the partnership with our patients on the journey to improved health and wellness.”
The latest DiversityInc rankings reflect new metrics tied to questions that connect talent programs and workplace practices to desired talent results. The analysis also addressed the intersectionality of race by analyzing women and men representation of each race/ethnicity separately, rather than combined. Northwell also was ranked in the top 50 employers recognized for fostering an inclusive work place for members of the LGBT community.
“As a health care organization, we at Northwell health live our values – we are truly ourselves, and in doing so, seek to build trusted partnerships with our diverse patients and communities,” said Michael Wright, Northwell’s vice president of diversity and health equity.
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When Winnie Mack started her career as an OB registered nurse, she never expected where her career would take her. Since joining Northwell Health in 2002 as associate executive director at LIJ Valley Stream Hospital, her journey has led her to becoming associate executive director at two Northwell facilities, chief operating officer and nurse executive at Southside Hospital, executive director at Southside Hospital, and into regional executive director positions.
Today, Winnie is senior vice president of health system operations. In her role, Winnie is responsible for system periOperative services, the development and implementation of policy and procedure, senior leader adviser to Human Resources for Labor Relations, oversees Community Relations, and works with strategic planning on different programs. Up next, Winnie will become interim president and CEO of Nassau University Medical Center as part of their multiyear agreement with Northwell Health. “In all of the things that I have done in my career, the only thing I’ve ever really wanted to do was make a difference,” says Winnie, “I want to have a positive impact on patient care, on employees and on the community. I think this new position will afford me again the opportunity to help a distressed hospital and help stabilize it.”
We sat down with Winnie to hear about her impressive healthcare career and what’s still to come.
The mission at Southside Hospital was always to provide exemplary medical care with compassion and expertise to all in need. When I came to Southside as both chief operating officer and nurse executive, it already offered many services but they needed to be improved and upgraded. Holding both jobs allowed me to really familiarize myself with the staff. To go in and make the right organizational changes to positively impact the hospital, you have to get to know the staff.
One of the major accomplishments Winnie was a part of was starting an open heart program, opening and a large part of that was thanks to the support of the community. To gain that community backing, we started building out a community relations team. Our community relations team went out everywhere we could to talk about Southside, to talk about the changes we were making and to talk about the direction we were going
Along with getting the open heart program, we were able to get CARF accreditation for our extensive rehabilitation services, improved our medicine and surgery programs, received the Gold Stroke Award, built one of the busiest orthopedic programs in the system, and achieved a zero infection rate! We also brought in new trauma surgeons and became a level II trauma center and became the most eastern Northwell tertiary hospital.
I started my healthcare career as a registered nurse in OB and went through several specialties that gave me a well-rounded clinical background. This clinical experience helped me to understand as an administrator in a hospital what issues could evolve and what needed to be done about them. I understood where clinical team members were coming from and was able to listen and relate to them. Having been a nurse in dialysis, medical/surgical, transplant, and critical care among other specialties, also allows me to utilize my clinical expertise to develop protocols. Understanding clinical operations, for me, has become an important piece of how I am able to be successful in administration.
I was given the opportunity to develop the new program called Ideas at Northwell that’s built to help drive innovation among Northwell’s team members. This is a tremendous program that’s taken a year in the making. As an employee engagement program, Ideas at Northwell creates a platform for team members to share their ideas in a challenge-based format to help improve efficiency and potentially save the health system money in operations. These ideas are first crowd sourced, then put to an employee vote and then go through expert review. Our goal is to help employees in their respective places of work within the organization to do their job better. Ideas at Northwell gives them a venue to share their ideas for improvements in processes to help us help them. Whether the ideas are for a better management of conference room scheduling or to remove certain processes that are extraneous, we want our employees to have a space to have their ideas heard. Our launch for our first system-wide challenge is May 6th.
One of the things that is really important is to lead with your heart. What do I mean by that? Do the right thing. If you always have in the back of your head to do the right thing, you can never go wrong. When you’re in a leadership position, you also have the opportunity to work with your team to energize them and inspire them to move up in their careers. Don’t micromanage – set the goal and let your people be creative and develop their own style to get you there.
It’s also important to always trust and champion your boss and to create the environment that your team is always on the same page. You may disagree, and that’s okay, but you want to remain a united team. Part of that unity is that I don’t say work for me, I say work with me. From the house cleaner to an associate executive director – this is a team, we work together. I also encourage leaders to keep their doors open unless they’re on a call or in a meeting. It’s important for anyone to have access to you and you can help short circuit big problems with visibility. Be visible and be available and you get a whole lot more.
EDIT: Since this interview has been conducted, Winnie has moved into her position of overseeing Nassau University Medical Center as president and CEO of NuHealth.
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Have you ever wondered if a leadership role is right for you? In my position, I work with leaders on a daily basis and I am always learning and observing their leadership qualities. Regardless of formal leadership education and training, some leaders just have the “with-it-ness” that sets them apart from the flock. Below are three signs that can help answer this question for you: Am I a leader?
“Don’t count the days, make the days count.” People want to be inspired. People naturally gravitate toward those who inspire them to do more, to take chances, to run that extra mile toward greatness. A good leader inspires others through their own actions–actions that an aspiring leader should note.
Patricia Brown, AVP, Talent Acquisition at Northwell Health commented, “For me, the quality that made me realize I wanted to be in leadership was the ability to influence change in people.” Words can be encouraging but actions have a lasting effect. Great leaders are passionate about their work and genuinely love to nurture growth in those around them.
You see the whole picture. You see it, you paint it, and you sell it! Leaders naturally are able to think outside the box, be creative, and welcome challenges. Innovation is one of the keys to success in any organization.
If you find yourself always looking for fresh new ideas, coloring outside the lines, and working passionately to contribute to your company as a whole, then you have what it takes to be a leader!
Ever heard the phrase, “It’s not what you say but how you say it?” Communication is an art and a good leader is an expert; consider that leader the Vincent van Gogh of communication. They use their words carefully to be able to share their innovative ideas and get others engaged and excited. They know exactly how to craft the perfect email to present ideas/projects, or address any situation at a professional level. Communication is a pivotal key to being a good leader. Communication and collaboration go hand-in-hand.
Maybe these skills come naturally to you, and if so, then you have discovered your true calling! But these skills can also be developed. With the help of other leaders and mentors, you will learn what it takes to be a great leader who builds a strong, capable, goal-oriented team. So ask yourself, “Do I have what it takes to be a leader?” Remember this, a leader doesn’t always have a certain title. People can exhibit leadership qualities every day! Share your experience, spread your knowledge, infect others with optimism, and people will see you as an inspirational leader.
At Northwell, we try and foster these skills in our current and future leaders. Employees can take classes at our Center for Learning and Innovation to develop themselves professionally. Mentorship programs also exist for employees to use our leadership as a resource for their own growth and professional development. Getting active in our Business Employee Resource Groups (BERGs) or volunteering also helps cultivate leadership skills. “Try to learn from everyone around you, staff and leaders because that is what will form your leadership practice in the future,” advises Barbara Vetoulis, nurse manager of Medical/Surgical at Phelps Hospital, “Learn from leaders that you look up to and consider a good role model.”
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When you get blood drawn, there are a number of professionals who interact with your specimen to get the results necessary for continuing your care. From the phlebotomist who draws your blood to the clinical laboratory scientist (CLS) who analyzes your result, clinical laboratory professionals are the backbone of helping doctors to diagnose illness.
Northwell’s new state-of-the-art Core Lab performs 20 million routine tests that Northwell performs annually within our laboratories and hospitals. Spanning 101,000 square-feet, it’s the largest health system-based lab in the region and the largest Roche chemistry and hematology line of its kind in North America.
We followed the route a specimen takes and met with the lab team members who play a vital role in the outcomes.
Before any testing can occur, the specimen needs to be collected. Northwell’s phlebotomists meet with patients to draw their blood at the beginning of their care. “It’s the first step for everything medical,” says Bulah Martin, lead phlebotomist who has worked at Northwell for more than 10 years. Once the blood has been drawn, phlebotomists like Bulah let it clot before placing it in the centrifuge, scanning it in the system, and preparing it for transport. From there it’ll head to Core Lab for routine testing like abnormal cell screens and white blood cell counts.
Certain testing may require interaction with a blood bank technologist, like Trisha Jaikaran, who tests the sample for blood type, blood screens, and antibody screens. At the Core Lab, they test mainly the OB-GYN patient population and work with the doctors and Client Services to deliver patients their results.
“Being part of the Core Lab, you have the opportunity to learn about the other side of patient care,” says Trisha who has worked at Northwell for nearly three years, “The knowledge you gain from the more experienced technologists is great. There’s a lot of theoretical work beyond just the automated tests – you’re learning something new every day. It keeps you on your toes.”
When the specimen is done with testing, it’s time for the patients to get their results. That’s where Client Services come in. This team acts as a liaison between the clinical laboratory and the doctors. Handling around 2,000 inbound calls a day, Client Services helps doctors who are looking for results, status updates, pick-ups, or additional information. Suzana Mathew, an educator who has worked in Client Services for six years, likens it to being a detective, “There can be a lot of mystery solving to get the right answers for the doctors. I enjoy the technical side where I can help doctors understand their results, track down the answers they need and assist with next steps.”
As an educator, Suzana works with new employees through their six months of training and offers support beyond that period. “Working in Client Services is a great place to start because as you grow, you learn about every part of the lab. It trains you to be a well-rounded professional.”
While getting blood results may seem simple, there are a lot of clinical laboratory team members working behind the scenes to ensure results are delivered accurately, timely, and safely. From sample to results, our laboratory professionals work together to deliver the best patient care possible.
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Working as a laboratory technologist at Southside Hospital for 40 years, Emilie Moyse considers herself part of the evolution of lab. Emilie, or as her coworkers affectionately call her, Emmy, works 8am-4pm at Southside every Monday through Friday where her expertise and positive attitude have made her a staple to the clinical laboratory team.
To keep their skills sharp, Southside’s lab technologists rotate through the different departments on a weekly basis. This week, Emmy is working in Hematology where she’ll analyze blood samples and deliver lab results that will help doctors determine patient care. We followed her to see a day in a life as a Medical Laboratory Technologist (MLT) also known as a Clinical Laboratory Scientist (CLS) at Southside Hospital.
Join Emmy and the whole Clinical Laboratory team at Southside Hospital. Apply today!
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This post is part of a blog series highlighting Northwell Health’s Advanced Clinical Providers (ACP). Each Northwell Health employee was nominated by their manager as an individual who exemplifies a central Northwell Health value. This month, we’re proud to introduce you to Jennifer Meagle, Supervising Physician Assistant in the Department of Surgery/Surgical Critical Care/Otolaryngology at North Shore University Hospital (NSUH), who is a “Truly Ambitious” member of our team. Read below to learn why and explore ACP job opportunities at Northwell Health here:
Jennifer Megale, dog lover, athlete, and world traveler, loves an adventure. When she’s not addressing critical care needs as PA Supervisor at NSUH, she spends her time with her Rhodesian Ridgeback Penny, scuba diving and snowboarding all over the world.
Her adventure in health care began in 2011, following her college graduation and the start of her career as a per diem Surgery PA and soon full-time at NSUH where she worked for several years.
Jennifer returned to Northwell as Surgery PA Supervisor in 2018 and says it’s where her heart belongs. “What I have always loved about NSUH is the sense of family. Even though we are a large hospital everyone has always been so welcoming and transparent, including administration. You don’t see this very often at other large health systems. The organization is always looking for ways to help their employees grow and succeed,” says Jennifer.
As a Surgery PA Supervisor, she has been responsible for building a new total parenteral nutrition service, setting up a bioskills surgical course for PAs, and working on a robotics training course. Jennifer is continuously looking for ways to improve patient care, encouraging PAs to take on a more proactive role in their education and skills development. Jennifer says, “This past year, I arranged for a surgical physician assistant’s Bioskills lab, where PAs are learning to build on their operative and suturing skills. Making PAs more confident in their own ability truly helps them to adequately care and address all of the concerns of our patients.”
Surgical PAs at NSUH assist in minimally invasive robotic surgery. During robotic surgeries, PAs function as the bedside assist. Jennifer explains, “we are needed to change instruments, troubleshoot and use an assist port to help with the operation. Robotic surgery provides a number of benefits to the patient including less trauma to the body, minimal scarring, and faster recovery.”
Jennifer’s great adventure isn’t only in the OR. She’s an avid traveler with the intention of visiting every continent over the next five years, and with only three left to go, she’s almost reached her goal! She says, “I’m an intense snowboarder and I checked heliboarding off my bucket list two years ago at Whistler Mountain in Canada. To be dropped off at the top of a mountain by helicopter was exhilarating, to say the least!”
For Jennifer, providing Truly Ambitious care is her next great adventure. Are you Made for working with exceptional Advanced Clinical Providers like Jennifer? Explore your career opportunities at Northwell Health.
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Last week, more than 900 people including Northwell team members, faculty and 11th and 12th grade high school students from Long Island, Staten Island, Westchester and New York City gathered to participate in the 5th annual Spark! Challenge Awards Ceremony.
The Spark! Challenge offers high school students a unique opportunity to join one of the 74 participating Northwell departments for a day in the fall and learn hands-on about clinical and non-clinical healthcare careers from our team members. After the students’ Spark! visit, they were asked to design a poster that represents the career they learned about. This year students learned about careers such as:
During the spring Awards Ceremony, students gave a two-minute presentation to Northwell’s senior executives and answered questions on one career they learned about during their site visit. Students were also able to test out their surgical skills with the da Vinci Xi Surgical System Robot, which is used in Northwell’s operating rooms for minimally invasive surgeries, play with therapy dogs and try their hand in a life-size Operation game.
After presentations, judges deliberated and more than $30,000 in prizes were awarded to the winners for student posters and presentations. We’re proud to announce that the winners of this year’s Spark! Challenge are….
Poster Awards (picked prior to the Awards Ceremony)
Presentation Winners:
Presentation Award
Presentation Award- Honorable Mentions
Congratulations to all this year’s winners! To see all careers and schools that participated click here.
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The need for students to pursue STEM (science, technology, engineering, and math) careers is greater than ever and for good reason. Between 2000 and 2010, STEM-related jobs grew three times as fast as non-STEM jobs – a rate projected to increase.
You may be left wondering what STEM jobs you can pursue. STEM careers go beyond just being a doctor or an engineer – the opportunities are endless! So what are some of the major STEM careers you should be exploring?
Imaging technologists are Allied Health professionals that complete a two or four year program from accredited college. Graduates are licensed by the NYS Department Of Health or registered or certified in a sub-specialty area to perform diagnostic imaging examinations. Using the most advanced imaging equipment, imaging professionals are trained to produce high-quality images that enable the Radiologist (physician) to make a critical diagnosis. Without their expertise, care teams wouldn’t be able to diagnose and treat patients effectively.
You can enjoy the flexibility to choose additional specializations such as computed tomography (CT), ultrasound, nuclear medicine, mammography and more. And as an imaging professional, you’d have the ability to work in a variety of settings such as hospitals, diagnostic labs, and ambulatory centers.
Careers to consider:
Surgical technologists have the important task of prepping patients for surgery and ensuring the operating room’s equipment has been sterilized and properly stocked with supplies. Your job as a surgical technologist doesn’t end there – you’d remain in the OR to assist surgeons throughout the surgery and then help to dress wounds. At Northwell, Registered Nurses and the Certified Surgical Technologist function as a subunit within a team, interacting through a unique, dynamic relationship—one sterile role and one nonsterile role, working in collaboration.
Job opportunities for surgical technologists are on the rise as the growth in population and technology leads to an increase in the frequency of surgical procedures. Completing a surgical technologist certification program usually takes around two years, allowing you the unique chance to quickly scrub into your first surgery after school.
Becoming a doctor or nurse isn’t the only option for science majors to join the healthcare industry! Research careers enable professionals to work in programs and partnerships that help study, test and improve clinical breakthroughs. Medical research also includes working on some of the most exciting technology to treat disease and injury, such as bioelectronic medicine. Not all research careers are clinical either – as a medical researcher you can work in engineering, statistics, and more.
Join together research and technology as part of a team working on cutting-edge discoveries in areas such as health outcomes research, translational science, behavioral science and more. As a member of the research team, you’d also have the ability to work on breakthroughs in major diseases from cancer to lupus to sepsis. Your work could help discover new treatments, therapies and technologies for patients to live a healthier life.
Careers to consider:
Telemetry technicians, also called monitoring technicians or electrocardiograph technicians (EKG or ECG), are important allied health professionals. These technicians use non-invasive electrocardiographic equipment to monitor patients’ heart rhythms and alert nurses and physicians to changes in the patient’s rate, rhythm and the occurrence of dysrhythmias while on the Telemetry Unit.
Working as a telemetry technician allows you to work within a hospital using advanced technology. There are also increasing opportunities for you to deliver compassionate care to patients within a hospital or ambulatory setting. And training programs prepare you for entering the healthcare industry in just a few months!
To become a clinical laboratory scientist you must obtain your bachelor’s degree from an accredited clinical laboratory science program, pass your ASCP national certification exam and then become licensed by New York State Education Department (NYSED) to practice. As a clinical laboratory scientist, you can work in exciting fields such as:
Fun fact, Northwell has two brand new, state-of-the-art labs. Our Core Lab/Automated Lab is the largest health system-based lab in the region with the largest Roche automated line of its kind in North America, and one of the largest in the world. Our new Microbiology Lab that has the largest Kiestra Micro automated line in the U.S!
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Located in Queens, LIJ Forest Hills Hospital offers a unique place to work within Northwell Health. This fast-paced hospital is deeply connected with its community. With exciting growth in clinical and non-clinical areas and a passionate team serving our diverse community, there’s never been a better time to work there.
We talked to the close-knit team to hear why they love working at LIJ Forest Hills and what makes them Made for Northwell Health.
"I‘m Made for making a difference. It’s very rewarding to me to help someone and see the positive changes in their lives."
"I‘m Made for teamwork. Any department or any position that needs my assistance, I don’t mind going out and helping because we are a team here at Northwell."
"I‘m Made for laughs because I like to see my patients smile even when they’re in tough situations."
"I‘m Made for smiling because I want to ensure that when the patient comes in, they’re always greeted with a smile. A smile goes a long way. It gives patients hope and comfort."
"I’m Made for helping people. I love for patients to be comfortable and to learn from me and the other staff on how to care for their new babies."
"I‘m Made for resiliency. Being in the operating room is an adventure every day. It’s a stressful place to be but at the same time, it‘s rewarding. You’re able to help the surgeon accomplish their mission.
"I’m Made for being a team player. I like to boost the morale of my coworkers and push them to the max of their capabilities."
"I’m Made for helping people at Forest Hills Hospital."
"I‘m Made for patient centered care. Every patient is unique and if you don’t look at patients as individuals, you won’t be able to do the best job you can in treating the patient as a whole."
"I‘m Made for helping. Helping is so much more than it sounds - it’s a skill. It’s seeing the big picture and filling in where needed.You have to know when to help, where to help, and how to help."
"I’m Made for advocating for my patients. A lot of the patients we see in New York might not have family with them and need someone to advocate for them."
"I‘m Made for preparing new moms. My job is to welcome mom into Labor and Delivery and explain to her all of the benefits of the care she’s going to receive while she’s in her labor process."
"I’m Made for communication. Communication is one of the most important aspects of working at a hospital.
"I‘m Made for staff development. Staff development is important to me because it’s essential for every nurse to do what they’re best at and what they love the most. I get to know all of my nurses and find out what their goals are because I love that collaboration in getting them to where they want and need to go."
"I’m Made for happiness. Whenever I enter a room, I make sure the patient has a smile on their face."
"I‘m Made for compassion. My compassion makes me able to put myself in the shoes of my patients and their family’s. This truly lets me provide the best care I can."
"I’m Made for teamwork. I want to ensure all my staff work as a team in taking care of patients to give the best quality care."
"I‘m Made for love and respect. I love people and respect people’s opinions and that is what LIJ Forest Hills Hospital is all about."
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The 5th annual Spark! Challenge was larger than ever with 74 Northwell teams, and 900 students participating throughout the year! Students from high schools across Long Island, Staten Island, Westchester and New York City were able to directly experience and explore the wide variety of careers available in healthcare. By connecting students, educators, and Northwell Health professionals, the Spark! Challenge is helping to reach, engage and inspire students to consider some traditional and non-traditional healthcare careers.
We talked to Northwell team members who hosted students at their sites, as well as the teachers of the visiting schools to hear how the Spark! Challenge makes an impact on our students.
Staten Island University Hospital (SIUH) – North Campus
At Staten Island University Hospital’s (SIUH) North Campus, students from St. Joseph Hill Academy participated in a mock trauma with life-like mannequins. After exciting tours of the OR and ICU, students also had the opportunity to meet and talk with the surgical team.
Jennifer Pla, St. Joseph Hill Academy teacher, was impressed by the engagement the students had with the doctors and nurses, “It gave students insight into the ongoing education that is necessary for healthcare practitioners to keep their skills sharp and improve patient care. The hands-on activities in the simulation lab allowed students to learn firsthand how difficult and technical these life-saving skills are to perform correctly.”
“The mock trauma scenario provides the ED staff with necessary simulation drills and the students love the realness of the mannequin,” says Anne Marie McDonough, senior director of Rehab Services at SIUH, “Students had an in-depth opportunity to talk with the trauma surgery staff, and they asked some fabulous questions!”
Syosset Hospital
Students from Mepham High School partnered with local EMS services for a demonstration of a distracted driver with an overturned vehicle. With help from the EMS team and Syosset staff, students extracted “patients” in a hands-on scenario, then toured the emergency department and ambulance.
“We had an amazing experience that started with a simulated car accident. The fire department actually cut a ‘driver’ out of the car and followed him through the emergency department,” says Peter Steckle, Mepham High School teacher. “Students got a chance to interact with doctors and healthcare professionals to perform tasks like casting and a laparoscopic procedure. It was an experience they will never forget.”
Debra Clifford, BSN, RN, MHA, director of Patient Care Services has participated in the Spark! Challenge at Syosset Hospital for the past three years, “The Spark! Challenge provides students an opportunity through hands-on simulation to learn about careers in healthcare and has opened pathways for students to volunteer with healthcare professionals, and pursue fields that they may not have previously considered.”
Plainview Hospital
Plainview Hospital’s Spark! Challenge visit gave Bellmore-Merrick CHSD students an interactive experience in the Food & Nutrition Department. From culinary arts and menu design to clinical nutrition and planning, students received an introduction to the culinary world in healthcare before ending the day with a cooking competition.
“Nothing ever becomes real until it is experienced,” says Michael DiGiovanni, CTE teacher and chef instructor at the Culinary Hospitality Applied Management Program (CHAMP) at Bellmore-Merrick CHSD, “The lessons that our students learned from the chef, cooks, and nutritionists at Northwell made their knowledge of culinary arts real and enticing. The Spark! Challenge experience demonstrated the enjoyment and sensibility of this ever-growing industry.”
Eric Sieden, director of Nutrition and Food Services at Glen Cove, Plainview and Syosset Hospitals agreed, “Our Food & Nutrition team was so excited to be able to host and share their experiences with the culinary students. Through their interactions with the cooking staff, students were able to see how Northwell is providing nutritious-restaurant quality meals to a population that deserves and appreciates it. When I was their age, the Spark! Challenge is something I would have loved and definitely benefited from.”
North Shore University Hospital
At North Shore University Hospital, students from Baldwin High School learned about all of the different career opportunities that exist within nutrition and culinary. Team members led them in a tour of the department before challenging them to cook a healthy meal.
Donna Prager, the Family and Consumer Science teacher at Baldwin High School says, “The Spark! Challenge provides an amazing opportunity to gain hands-on experience in a hospital atmosphere. Students have benefited from interacting with professionals in the culinary and nutrition fields and has helped many students solidify their anticipated career path.”
“The Spark! Challenge is always a great day for our team and the students. We all look forward each year to see the future of healthcare in these passionate students. They get so invested in the cook-off that we host each year,” says Michael Kiley, director of Nutrition and Dining Services at North Shore University Hospital, “It is so gratifying to hear a student determine their career by this program, and we have been fortunate enough to have students tell us that because of the Spark! program they made the decision to go to culinary school. What more can you ask for?”
“The Spark! Challenge allowed me to see how medicine is progressing as new technologies are created. I now know that there are various fields throughout the medical profession which are necessary to be able to take care of patients including medical simulation technicians.”
“The Spark! Challenge was an eye opening experience that allowed me to expand my knowledge of the different aspects of the culinary field that I wish to pursue.”
“The Spark! Challenge has taught me valuable lessons about not only the medical field but also teamwork. Every department comes together like a puzzle in order to create a perfect picture of healthcare. Without teams such as the sterilization unit, the scrub nurse would not be able to provide the proper instruments, which ultimately affects the surgeon. With this information, I do not only feel more prepared for the medical field, but also I am more eager to become a part of such an exciting and successful career.”
“The Spark! Challenge at Staten Island University Hospital offered great exposure to students like myself who were not familiar with the field of medical simulation technology. My eyes have been opened to a new facet of medicine I would not have been introduced to otherwise and a new appreciation for professionals in this field.”
“My overall experience with Spark! has immensely impacted my future and specifically influenced my future career decision in surgery. Watching the entire OR staff contributing to the health of the patients made me realize that in the future, I would like to use my individual skills such as leadership and multitasking to contribute into saving my patients life”
“Scrubbing in and seeing a surgery was definitely a highlight of all the trips I have been to throughout the med tech program. This reinforced my motivation to be a member of the medical field and even caused me to consider a career as a CRNA. Also, touring the different departments was a great insight on how medical professionals work daily and utilize different technology. All in all I felt very privileged to be part of such a great opportunity.”
“Spending the day at Staten Island University Hospital was truly a great experience! From seeing the residents in action during their trauma rounds to intubating simulated patients, overall I enjoyed gaining knowledge and learning about the various specialties of the hospital.”
“During the tour and workshop at the hospital, we were able to observe surgeries and shadow a variety of workers in the medical field and pay close attention to the responsibilities of different professions. This left a huge impact on me personally since it showed me that there’s more to the medical field than just being a doctor. There are vital roles in the medical field that most people don’t hear about and this challenge led me to discover such roles and research them. This helps me better understand the choices I make in my future in the medical field.”
“I am extremely grateful to have been able to participate in the Spark! Challenge at Staten Island University Hospital. I was able to observe a trauma simulation conducted by the trauma team, as well as hear about different medical careers. I also got to work in the stimulation lab and practice intubating a patient, drilling for a vein, and putting a tourniquet on a patient.”
“I am very thankful for and enjoyed the experiences I have gained and the connections that I have made through the Spark! Challenge that I never would have made otherwise.”
“My visit to Staten Island University Hospital was truly an eye-opening experience. Gaining insight from the different hospital perspectives, such as Simulation Technicians and Surgeons, broadened my knowledge about the many parts involved in running a medical center.”
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Conducting more than 550,000 visits each year across Long Island, Queens, Manhattan, and Staten Island, our home care nurses at Northwell Health At Home are committed to bringing outstanding, innovative and award-winning care Northwell is known for right to the patient’s home. A commitment that has led our home care services to be recognized among the top 500 providers nationwide three years in a row by Homecare Elite and earning the Joint Commission’s Gold Seal of Approval for Heart Failure Certification – one of only a handful of organizations in New York State to achieve this distinction.
Serving as the link between patients with their physicians to ensure continuity of care, home care registered nurses help patients in the comfort of their own homes. Traveling to see their patients helps build a close bond between the nurse and patient while awarding greater flexibility and autonomy outside of the hospital setting.
Meet two of our team members and hear why they love being home care nurses at Northwell Health At Home.
Working as a Home Care nurse has given me the opportunity to see “behind the scenes” in my patient’s life. Many times, there are challenges at home that contribute toward a patient’s illness and access to healthcare, such as lack of transportation or the inability to read small print on medication bottles. Working in home care gives me the ability to prioritize my patients’ needs and provides flexibility in my day.
As a home care nurse for Northwell Health at Home, I have the opportunity to help my patients transition easier from hospital to home. Many patients have been away from home for weeks, sometimes months, and they are overwhelmed when they arrive home. Often, they have new medications or changes they don’t understand, wounds that have not healed and different types of equipment that are required. Returning home doesn’t always mean their skilled needs have ended. Patients and their families require support and education. I can help the patient prevent another hospitalization and have the best possible outcome.
When considering a career in home care, you must have flexibility as well as good communication and organizational skills. The home care nurse is responsible with coordinating all services the patient requires at home including physical therapy, occupational therapy, speech therapy, home health aide services and social work in conjunction with the patient’s physician. Timely follow up when changes are made in the patient’s plan of care, treatment or medications is crucial. The nurse is responsible for coordination with the multidisciplinary team on a regular basis to best meet the patient needs.
I’ve worked in a lot of different areas of nursing and for me, I feel that home care gives me the opportunity to really build a relationship with my patient and their families. It encompasses the whole picture which allows us as nurses to treat and help our patient heal better.
Patients heal better at home. Home care nurses provide the proper one-on-one education, therapy, and overall care to help patients remain home and more independent.
The beauty of nursing are the opportunities we are able to have in caring for patients, whether in a hospital or at home. Home care nursing is more than just medicine and diagnoses, it’s helping the patient live their best life in the place they feel the safest – home. If you enjoy a more personal relationship with your patients, it’s a great avenue.
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We’re celebrating the hard-working health information professionals who are a part of the Heath Information Management (HIM) team at Northwell Health. Our HIM team members work daily to acquire, analyze and protect patient medical information. With such an important job, there’s a lot to love about being a HIM professional! Check out our team members’ top seven reasons!
The health information landscape is constantly changing as technology and applications advance. As health data increases, so do the possibilities for health information professionals. There are always new opportunities to advance your skills as a professional through education, state-of-the-art applications, and collaboration with other units within Northwell.
Any information related to health conditions, quality of life, reproductive outcomes, and causes of death for an individual or population is classified as health data. Working as a health information professional allows us to analyze trends and ensure this aggregated health data is shared across our health system. By prioritizing health data, we’re helping to drive positive outcomes and experience.
Working in healthcare means we as employees have the privilege of helping patients without working inside a hospital. Although health information professionals may never meet the patients directly, they are working hard to ensure that they are not only protecting the patients’ privacy but ensuring the accuracy of their healthcare information.
A patient’s care doesn’t end when they leave a hospital. Collaborating with different units across our health system allows us to bridge a patient to their care. By helping patients get proper and speedy service to obtain their records, we’re helping the patient stay connected to the quality care they received through the completion of their treatments.
Educational opportunities are promoted by health information leadership who work hard to ensure our teams have the tools and skills they need to be accurate, compliant and successful. With the support to continue our education from leadership, including access to tuition reimbursement programs through Northwell, we’re able to grow with our growing industry.
Health information professionals at Northwell aren’t just a team, we’re a family. Working truly together under the guidance of supportive leaders helps our entire team to succeed.
Protecting our patients goes beyond just ensuring data security, it’s protecting their care. As health information professionals, we ensure that the patient data is always accurate, secure, and available when they need it most.
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At Northwell Health, we’re committed to the health and wellness of not only our patients and the communities we serve, but our team members as well.
Food is a foundation for maintaining good health, preventing sickness and maximizing clinical benefit. To help our staff learn the power of healthy food, Northwell has established free teaching kitchens across our healthcare system.
Teaching kitchens combine culinary instruction with education to help participants learn which foods they should be eating more or less of and the best techniques for cooking them. Our nutrition education covers various topics including heart health, low refined sugar and high fiber. Team members are encouraged to use the same healthy and whole ingredients that Northwell chefs are using in our hospitals’ kitchens.
Employees who attend receive hands-on instruction from Northwell chefs and have the opportunity to sample a variety of nutritious food. These chefs partner closely with Northwell’s registered dietitians to host events that are not only informative but also fun. Samantha Gitlin, RD, CDN, a registered dietitian at Lenox Hill Hospital, says: “Northwell’s teaching kitchens provide the staff and community with exciting and interesting ways to include fresh, nutrient-dense ingredients and new cooking techniques into their daily lives.”
And these aren’t your typical meals! Recipes include everything from one pot Italian quinoa to Asian lettuce wraps with avocado cilantro slaw.
“We receive a lot of positive feedback,” says Katrina Hartog, MPH, RD, CDN, CHES, clinical nutrition manager, “but the most satisfying is when a participant says they’ve never tried the featured food or item, then walks away with the recipe to make it at home and sends their colleagues to participate!” The teaching kitchens have grown in popularity, and are also leveraged for for internal team building events as well as community outreach.
These lessons are just one of the education tools organized by the Food & Nutrition teams to expand cooking confidence and nutrition education for Northwell employees. Other initiatives include recruiting and developing chef and dietitians, implementing Northwell Healthy Choice nutrition criteria and staff education.
“My favorite thing is seeing how it brings everyone in the hospital together. We get participation from doctors, nurses, nursing assistants, dietitians, food service workers, and various ancillary staff,” says Bethany O’Dea, RD, CDN, CNSC, assistant clinical nutrition manager, “it is fun seeing everyone get excited about nutrition.”
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In her career, Irene Macyk, PhD, RN, NEA-BC has always aspired to do more, “when I get comfortable in a role, I feel compelled to change it. Although there was no premeditation to lead, I was always the person to raise my hand to try something new.”
This drive to take on new challenges has led to Irene’s impressive 10-year career at Northwell. Irene started as a director of nursing education at Cohen Children’s Medical Center (CCMC), and has held various leadership positions throughout the health system. The energy and enthusiasm that she experienced in that first interview at CCMC inspired her desire to be part of the Northwell team. Today, Irene is the chief nursing officer and associate executive director for patient care services at Lenox Hill Hospital (LHH), Manhattan Eye, Ear and Throat (MEETH), and Lenox Hill Greenwich Village (LHGV). Read more from our CNO Corner interview with Irene.
In what areas are Lenox Hill Hospital, MEETH and Lenox Hill Greenwich Village experiencing the most growth in nursing?
Nursing at LHH, MEETH and LHGV are experiencing growth is so many ways. Looking at quality, safety, patient experience and nurse engagement, we are in the top half of the nation for the past two years. Our professional footprint is strong with BSN rates at 93% and RN professional certification rates at greater than 40%.
Could you talk to the exciting things happening in your surgical services departments?
Over the past few years our surgical services have grown and received national recognition for excellence. We have a very active cardiothoracic program, a comprehensive neuro surgical service and a mature and well-respected orthopedic presence. Additionally our general surgery and GYN programs are continuing to innovate and challenge the status quo by implementing our enhanced recovery after surgery (ERAS) protocols.
What are some key nursing initiatives in 2019 at your hospitals?
Key nursing initiatives in 2019 for LHH, MEETH and LHGV all involve continuing our evolution as a culture of excellence. In its third year, our shared governance model continues to mature and nurses are the key decision maker in how nursing practice is conducted. We have nursing quality, evidence based practice and research, education, recruitment and retention and an advance practice council. In these councils, clinical RNs and leaders work together to create a healthy, professional work environment and drive the professional image of nursing. In 2018 alone, we had over 28 evidenced based, process-improvement projects that were completed and are in different stages of dissemination. With the desire to celebrate nursing accomplishments, we put in our application for ANCCs Magnet® recognition, and this year we are gathering the sources of evidence and documenting the stories to showcase.
How can nurses take advantage of growth and professional development opportunities at LHH, MEETH and LHGV?
As members of Northwell Health, we have an entire community of support for professional development. Clinical RNs can take advantage of guidance from clinical experts in the nursing education department at LHH, or seek professional development for the various programs offered at Northwell’s Institute for Nursing (IFN) and Center for Learning and Innovation (CLI). Nurses can also become a mentor or mentee in our mentorship program or take advantage of the generous tuition reimbursement by continuing their education at a master’s degree level.
What is the most important quality to have as a nurse?
Resilience. Nursing is hard work but we are privileged to work with people in a very vulnerable time in their lives. The ability to think critically, re-prioritize at a moment’s notice and stay calm under extreme pressure are key qualities of a nurse. In any given day we laugh, we cry, are a sounding board for the frustrated and a shoulder for someone grieving. This privilege can deplete one’s empathy banks and challenge one’s spirit. Resilience is the ability to maintain one’s core purpose and integrity among unforeseen shocks and surprises, the ability to bounce back, to regain strength and come back strong.
What is the best advice you’ve learned over the course of your career?
“It’s not what you look at that matters, it’s what you see.” – Henry David Thoreau
Are you Made for a nursing career at Northwell Health? Apply today!
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Celebrated on March 19th, National Certified Nurses Day is a special day that allows us to acknowledge all nurses who have gone the extra mile to earn professional certification in their specialty practice area. All of our Northwell Health nurses are committed to improving care delivery and positive outcomes for our patients and families and those who have earned professional certification exemplify their commitment through national recognition as a certified nurse!
Why get certified? Achieving certification affirms the knowledge, skill, and practice within a specialty of nursing. The certification is nationally recognized and promotes a dedication to lifelong learning that is above and beyond the state requirements to practice as a nurse.
Northwell Health boasts a nursing certification rate that is above the national average for Magnet ® hospitals.
Northwell Health offers professional development programs that support nurses in getting prepared to successfully earn certification including continuing education programs and discounts on selected certification exams. Northwell Health also recognizes professionally certified nurses through our certified RN bonus pay program.
This year, there’s even more to celebrate! Congratulations to Launette Woolforde, EdD, DNP, RN-BC, vice president of System Nursing Education and Professional Development at Northwell for being named a winner of 2019’s Certified Nurse Award by the American Nurses Credentialing Center (ANCC). Launette was recognized for demonstrating the value and impact of specialty certification and creating a pathway to help 16,000+ nurses at Northwell achieve certification.
“Becoming certified has been one of the proudest achievements I’ve obtained in my career and also a necessary step in the continuum of my professional growth. It has allotted me a chance to be recognized for my knowledge and skills as a nurse and has enhanced my confidence when providing care.”
“Northwell Health at Huntington Hospital made it financially possible for me to obtain dual ANCC certifications by reimbursing me for the out of pocket costs. Without this assistance it may not have been feasible for me during these difficult times. Additionally, the continuing education programs including a medical surgical certification preparation course prepared me for success.”
Congratulations to all Northwell Health Certified Nurses!
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Surgical technologists have the unique opportunity to work with a nurse inside the operating room (OR) which can lead them to a career change like it did for Sypria Bernard, MSN, RN, CNOR. “Although I loved my career as a surgical technologist, there was that spark of ambition in me that always wanted to become a nurse.” With a passion for the OR guiding her, Sypria decided to become a registered nurse and North Shore University Hospital (NSUH) was there to lend support.
Through the help of Northwell’s tuition reimbursement program*, team members like Sypria can go back to school to continue their education and progress into fields such as nursing with financial assistance. Sypria did just that and NSUH worked with her and other surgical technologists who are seeking to become RNs to help develop their skills and grow professionally. The surgical technologist program at NSUH doesn’t just prepare surgical technologists for the opportunity to go into a nursing role, it also fosters their growth in their current roles. Sypria appreciated this dual approach to her career transition, “I became proficient in sterile technique, instrumentation, and procedures and I used my expertise as a surgical technologist to enable my smooth transition into OR nursing.”
After their training, surgical techs-turned-RNs can receive additional support by NSUH through an operating room fellowship. This fellowship builds on their skills to help develop well-rounded OR nurses. The support of NSUH helped Sypria get to where she is today, “I currently hold a position as a nurse manager in the Neurosurgery OR and just completed my master’s in nursing leadership. Without the support of Northwell and NSUH this would not have been possible.”
Explore our PeriOperative opportunities and discover the career path you’re Made for.
*Northwell’s tuition reimbursement program is for eligible non-union employees. Union employees receive benefits based on their CBA.
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Every March 10th, we celebrate Histotechnology Professionals Day to help raise awareness about the laboratory field of Histotechnology. Despite never meeting patients, histotechnologists play a vital healthcare role in helping patients receive the right diagnosis and care. These laboratory professionals are helping save lives one slide at a time.
But what does a histotechnologist do? To understand the profession, you must first understand Histology.
Histology is the study of the microanatomy of cells, tissues, and organs as seen through a microscope.
A histotechnologist has advanced training in how and why specimens are collected and processed for testing. This expertise qualifies the histotechnologist to manage even unexpected situations in the laboratory, such as solving technical or instrument problems, understanding the underlying health and disease causes of unusual test results, and evaluating new laboratory techniques and procedures. Histotechnicians and histotechnologists must work quickly, as they are frequently under pressure to deliver results while the patient is in surgery. They are commonly referred to as “histotechs”.
When the pathology lab receives the patient’s tissue sample, it is first examined and dissected by a pathologists’ assistant who will submit tissue samples in a fixative (usually formalin) to the Histology Lab for processing. Some histotechs are also able to gross small specimen biopsies for processing. This process includes a dictation of their “naked” eye description of the tissue which appears in the patient’s final report.
Histotechs work around the clock and play a large role in saving lives, but do it in an orderly fashion. The first step in tissue processing is to run the tissue sample through a series of alcohols to remove any water, clear the tissue in xylene and infiltrate the tissue sample in paraffin (wax material). The Histotech will then embed the tissue in melted paraffin, creating a “paraffin block”, which hardens to room temperature.
The next step is for the paraffin blocks to be cut/sliced on a microtome, also known as microtomy, at paper-thin or less slices (measured in microns). This process will create a ribbon of tissue sections which is floated on a temperature-controlled, heated waterbath. The histotech will then pick up the tissue sections, placing them on a glass slide and routinely stained with special dyes that make the cell details visible under the microscope. The pathologist can now microscopically examine the tissue on the slide and determine if disease is present, or if it has spread, and help the clinician decide the best course of treatment for the patient.
Cryotomy, a frozen section procedure to perform a rapid microscopic analysis/diagnosis of a fresh tissue sample, is also performed by a histotech. These samples are sent from the surgeon in the operating room, while the patient is still under anesthesia, allowing the pathologist to provide an immediate analysis/diagnosis to aid the surgeon on how to proceed with the surgery.
Histotechs can also perform more complex techniques such as enzyme histochemistry, immunohistochemistry, and electron microscopy. A histotechnologist can also teach and be a supervisor in a laboratory.
Histotechs will tell you that their work is an art form. They value precision and work with knives, chemicals and glass slides, as well as fragile, delicate instruments that require careful monitoring.
While patients do not see or speak with the lab team helping behind the scenes, the connection is still very meaningful for the histotechs. They care about the production side of their work and the quality of the slides. All histotechs will tell you they treat every specimen as if it belongs to one of their own family members waiting for their test results.
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March 8th marks International Women’s Day to celebrate women everywhere. At Northwell Health, we’re committed to fostering a diverse work environment that champions its team members regardless of gender or gender identity and where everyone can be Truly Ourselves.
In celebration, hear from some of Northwell’s amazing women and the women that inspire them daily.
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This post is part of a blog series highlighting Northwell Health’s Advanced Clinical Providers (ACP). Each Northwell Health employee was nominated by their manager as an individual that exemplifies a central Northwell Health value. This month, we’re proud to introduce you to Chris Summers, PA, QA, education coordinator and critical care specialist, who is a “Truly Compassionate” member of our team. Here’s why:
At Northwell Health, our Advanced Clinical Providers have the resources and support they need to follow their passions, wherever they lead. Chris Summers’ passion for delivering Truly Compassionate care led him from a career in the Coast Guard to one as a physician assistant in the operating room, the classroom, and into disaster areas throughout the world.
Chris started his career as a member of the U.S. Coast Guard where he was mostly involved in maritime search and rescue as well as counter-narcotic operations in the high seas of the North Atlantic. After the Coast Guard, Chris became a paramedic on the streets of New York City, eventually studying to become a physician assistant (PA). At Northwell Health, he found an environment where veterans were especially valued for their experiences and values. “Northwell Health is very pro-veteran. The health system values their experience and expertise and understands how that can translate into a veteran becoming a superior member of our healthcare team. Northwell has many programs available to assist veterans to integrate into the civilian healthcare sector and there are many veterans who are valued team members in every level of the organization,” says Chris. The healthcare experience Chris has built along his career path across a variety of Truly Compassionate positions led him to Northwell Health.
His journey with Northwell Health began in 2006 when he was hired right out of PA school to the Department of Cardiothoracic Surgery at Long Island Jewish Medical Center (LIJ). In this position, he was assigned to the CTICU where he cared for critical patients who required cardiothoracic surgery or were recovering from surgery. Chris then transitioned to the operating room, where he learned how to assist in all aspects of cardiac and thoracic surgery as well as advanced bedside procedures. “In the operating room, I am a valued member of the surgical team and directly contribute to the positive outcome of our patients,” says Chris. “It’s very gratifying to be able to apply my knowledge and skills to advance the healing and treatment of our patients and to work within a supportive team environment.”
Chris enjoys that ACPs in the cardiothoracic surgery department can work at the very top of their license and are given a large amount of responsibility. They can be found anywhere from the operating room assisting in the most complex surgeries, to the floors managing the daily needs of recovering patients.
Once he became a critical care specialist, Chris felt the call to share his knowledge with his peers. Northwell recognized Chris’ gift for teaching with a promotion in 2016 to Quality Assurance and Education coordinator, which included coordinating various aspects of staff education such as a lecture series for the Thoracic Surgery service line.
Chris’ Truly Compassionate nature takes his work outside of Northwell and into the world to care for people in the most critical situations. Chris is the co-founder of NYC Medics Global Disaster Response, a team that provides a rapid expeditionary style of emergency care in disaster zones throughout the world. NYC Medics travel into remote regions by whatever means necessary to set up clinics and assist those in need, treating tens of thousands of patients of hurricanes, tsunamis and earthquakes. “I’ve spent most of my career in some form or another in service to others and have taken care of people in a wide variety of situations. These experiences taught me that whether on a sinking ship at sea, in a disaster zone in some far-off country, on the streets of NYC or in an operating room, we all are equally susceptible to disasters, disease, trauma and the suffering these bring.”
For Chris, Truly Compassionate patient care is always at the forefront of his mind and helps him to be a better PA.
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For Joseph Aigbojie, a practice admin manager, the Northwell Health Culture of C.A.R.E stands for more than connectedness, awareness, respect, and empathy for the patients and communities we serve. It began 8 years ago when he first joined Northwell Health and ever since, he’s been applying it to his day-to-day interactions with patients and co-workers each day.
A New Beginning at Northwell
Joseph started his journey with Northwell Health at Cohen Children’s Medical Center (CCMC) as an environmental services supervisor. Since that time, he’s been promoted twice: first to assistant director of Environmental Services at CCMC, and second to practice administrative manager for the division of Pediatrics Cardiology & CT Surgery, which followed his completion of a graduate program in Public and Health Care Administration.
“What I love most about being a Northwell employee is the feeling that the organization is willing to invest in me and further develop me.” One example is Joseph’s participation in Northwell’s High Potential Program, which is focused on career development. “I participated in a number of growth opportunity programs that have allowed me to broaden my horizons as a professional.”
The Culture of C.A.R.E in the Workplace
To Joseph, the Culture of C.A.R.E means, “displaying a genuine concern for the team members that you work with and patients you care for. It means going above and beyond for a patient or their family, or for a need that they might have, and responding to it. It means noticing when a coworker needs you to lift them up because you sense that they aren’t in the best of spirits.”
And Joseph has always made that effort to help patients feel that Culture of C.A.R.E. One example from his days in Environmental Services always stands out to him, “I was doing routine rounds on the unit and I met with a parent of a patient. When I asked her how her stay was, she stated that she felt like she was being treated differently.” Joseph discovered that the patient had previously received Mott’s Apple Juice but hadn’t during this stay. An item as simple as apple juice may seem small, but it made the difference for this child. After checking the patient’s dietary restrictions, Joseph worked with team members to deliver the apple juice to the child for the rest of their stay, along with additional snack selections to provide any comfort he could.
C.A.R.E for our Patients and Each Other
As much of Joseph lives the Culture of C.A.R.E for his patients, he sees it among his Northwell team as well. In August of 2014, when Joseph’s father passed away from Alzheimer’s, he only informed his director of his passing and no one else. Yet, on the day of his father’s funeral, he was at the door of the church greeting guests and in walked his coworkers from CCMC. “It was the first time that I was overwhelmed and brought to tears during my father’s passing. That day was when Northwell and CCMC became more than just a workplace to me. … I will never forget them being there for me during that time in my life.”
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Just as Northwell Health’s Medicine Service Line continues to grow so has Jaclyn’s career within the organization over the past 16 years. Today she serves as the clinical director of the Medicine Service Line, which includes more than 100 internal and family medicine practices across the New York metropolitan area..
Throughout her career, including her start as an RN patient education coordinator, Jaclyn has always felt encouraged to spread her wings by her senior nursing leaders. Nominated into the High Potential Program, she gained exposure to health care experts, skills and concepts that helped her develop professionally.
The experience Jaclyn gained throughout her tenure at Northwell has helped her lead tremendous growth in ambulatory care since 2017. Learn more from her about the Medicine Service Line and advantages of working in ambulatory practices.
Tell us about the growth of the Medicine Service Line.
Since I joined this team in 2017, the outpatient Medicine Service Line has grown in both size and scope, and today is spread geographically across Suffolk and Nassau counties, Queens and Manhattan, with partnerships in medical outpatient groups in Staten Island and Westchester.
We have doubled the amount of nursing staff, both registered nurses and nurse practitioners, as these roles have become essential to effective patient management and facilitation of access to care.
Our team is highly structured to provide support to individuals and keep everyone connected. Communication is valued and opinions are sought from all. Talent is welcomed from all areas, and existing team members are encouraged to grow through opportunities for promotion.
Could you talk about the various types of Medicine Service Line practices and locations?
The majority of Medicine Service Line practices are centered on primary care in internal and family medicine. Many specialties exist within the service line, including: endocrinology, rheumatology, GI, pulmonology, gerontology, hepatology, nephrology, infectious disease, and occupational health.
Services include preventive health measures, annual assessments, treatment of acute illness, and overall health promotion. Scope has expanded during the past decade as the focus of medicine has shifted to promoting wellness rather than solely treating illness. More care is delivered out of the hospital, and attention given to lifestyle changes and holistic measures.
A portion of our practices support academic partnerships. Medical residents treat patients in supervised clinics and participate in ongoing grant and research activity.
Thus, Medicine is the largest and most diverse service line within Northwell Health!
What types of positions are available within the Medicine Service Line?
The ambulatory team is centered around the office site, whether a two-person or 30-person practice.
The team is typically led by a practice manager, with physicians and advanced care providers (NP, PA, CNM) treating patients. Other positions include medical office assistants, licensed practical nurses, practice office associates, front desk staff, billers, and other support functions. On-site teams may also include registered dietitians, certified diabetes educators, pharmacists, and behavioral health coaches.
The role of the registered nurse is shaped in ambulatory locations to add value to the patient visit and facilitate achievement of health care goals. RNs practice at the top of their license; they administer medication, provide patient counseling, and enable care through medication/treatment renewals, referrals, and preventive care services. Patients may also have “Nurse Visits” which capitalize on expertise in nursing science and allow enhanced access to provider appointments. These visits allow patients to receive care directly from nurses and may include Coumadin management, blood pressure checks, vaccination, and diagnosis-specific education.
And, there is a huge amount of behind the scenes support in the areas of project management, finance, leadership, quality review, and business development.
What are some of the advantages of working in an ambulatory practice?
Ambulatory is an exciting and rewarding opportunity for career and skill development.
Advantages include:
Do you have any advice for people looking to get into internal medicine?
Understand the environment. Visit a practice if you can and note what you think works or does not work. We are always looking for new solutions.
Nurses can check out the Ambulatory Nurses’ Association (AAACN) website. Ask colleagues or interviewers to describe the differences between inpatient and outpatient settings. If you are looking for a supportive role, achieve certification if offered, such as for a medical assistant.
We look for individuals who have a passion for people, and demonstrate creative thinking, excellent customer service, and the ability to work well with team members.
Are you Made for delivering care in ambulatory setting? Explore practice RN positions here.
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Photo: Northwell Health Talent Acquisition Specialists from left to right, Gisela Belinfante, Kirsten Wieckhorst, Danielle Terdick, Ali Kahen and Jennifer Carlucci Applying for a new job is an exciting time but it can come with a lot of questions. We sat down with members of our Talent Acquisition team to hear their expert opinions on the best ways to help you and your resume stand out throughout the application process. From avoiding common resume mistakes to acing your interview, hear from our recruiters on how you can shine. Watch their best tips below to prepare you to join our team in 2019!
Healthcare Career Advice: Ask a Northwell Recruiter!
1. Are there any steps a candidate can take to help their resume stand out?
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