Archive for year: 2019
My experience in the HMP internship that led to a full-time job after college graduation
Written by: Megan McKenna, Georgetown University, Healthcare Management Program Summer Associate 19′
When I went off to college, I thought I knew exactly what I wanted to be. I was going to be a doctor. However, I quickly realized that it wasn’t for me, so I pursued other interests in government and American studies. When it came time to start looking for a job the summer after my sophomore year, I took one with a home healthcare company, never expecting for it to start me down a path of healthcare administration. I found that I really enjoyed working with clinicians in a collaborative space to solve problems and help patients. I wanted to learn more about what it would mean to have a non-clinical career in healthcare, so I applied to the Healthcare Management Program (HMP) Internship at Northwell Health. I was ecstatic when I got the call that I had been offered a position as an HMP 2019 summer associate.
This past summer, I had the incredible opportunity to work at Phelps Hospital in Sleepy Hollow, NY. When I arrived for my first day, I didn’t know what to expect. I was excited and a little bit nervous – I didn’t know the first thing about hospital administration. When I found out that I would be working in the Emergency Department, I was really excited to be in a fast-paced and dynamic department that plays such a critical role in the hospital and the community.
During my time at Phelps, I had the opportunity to develop skills in project management, data analytics and learn about hospital operations. I was able to build relationships with clinicians and administrators who were really generous with their time and were invested in helping me learn and grow. Everyone was very welcoming and quickly I felt like I was a valued member of the team. Through my projects, I saw firsthand the complexities of hospital operations and the inspiring collaborative work that is essential not only to keep hospitals running, but also to power the entire health system.
Coming into this program, I wanted to be able to explore my interest in healthcare administration because it is not something that I study in school, but I was able to accomplish so much more than that. Not only has this program has allowed me to solidify my interest in healthcare and see the immense opportunity that there is in this field, but I was able to meet inspiring leaders, learn from my peers, and take on new challenges.
Megan has been offered and accepted a full-time position in the Management Associate Program as an Associate at Lenox Hill Hospital once she graduates from Georgetown University in May.
Submit your resume to become a Summer Associate in the 2020 Healthcare Management Program Internship.
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Aldony’s journey to leadership at Northwell and in the Military Reserves
Growing up, Aldony “Al” Fernandez always dreamed of serving our country and being a soldier.
“I had the mindset that one day I would join the military and become an officer to not only serve our country, but also help guide, lead, and mentor others,” says Al.
This goal of helping to protect our country came true after Al had already started his Northwell career journey. After joining the organization in 2015 as a talent acquisition (TA) specialist, Al joined the US Army National Guard in 2016.
Today, Al has become a leader in the Reserves, and at Northwell as well. Along with his promotion to manager for the ambulatory region in 2018, Al has recently been promoted to a Lieutenant in the Army.
“Northwell is the most military friendly company that I know of,” says Al. “I have felt nothing but support and respect through my time at Northwell. Everyone has been not only understanding of my need to balance my work life, Army life and personal life, but also proud and thankful of my service.”
When he began his Northwell career, Al had the drive to keep learning. As a TA specialist, he worked on a number of projects both inside and outside of his department, took classes at Northwell’s Center for Learning and Innovation (CLI), and read self-development books. Since his promotion, Al has continued his CLI training with the Leadership Essentials Sessions.
But it was while training to become a Lieutenant where he found invaluable lessons in leadership.
“As I was attending the Army Officer Candidate School to become a Lieutenant, I took many leadership, counseling, and tactics classes. This plus the intense training helped me understand the value of leading rather than just managing,” shares Al. “It has truly defined what the word ‘team’ really means and the great accomplishments that working together as a unit can allow us to achieve.”
Northwell’s continued support of Al’s military leave has enabled him to continue to thrive both in the office and in the Army.
And serving in the Reserves has only made Al happier in his position at Northwell: “It has been a tough road, but definitely rewarding – today I am proud to call myself a Lieutenant in the US Army National Guard. It’s made me prouder of our organization and who we are, and it has helped me become selfless and a better leader here at Northwell.”
Learn more about Northwell’s commitment to military members.
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Meet Truly Compassionate Physician Assistant in Orthopedic Surgery Jose Cruz
This post is part of a blog series highlighting Northwell Health’s Advanced Clinical Providers (ACP). Each Northwell Health employee was nominated by their manager as an individual who exemplifies a Northwell Health value.
This month, we’re proud to introduce you to the Truly Compassionate, Jose Cruz who is currently a physician assistant in Orthopedic Surgery at North Shore University Hospital (NSUH) in Manhasset, New York. Read below to learn more about Jose and what it’s like to be an ACP at Northwell.
Jose began working in Orthopedics at NSUH in 2015, after completing several surgical rotations as a PA student within the Northwell Health system. His career has been a journey inspired by his interest in exercise science and sports medicine. He was introduced to the profession by a professor who was his mentor and he became motivated to pursue PA studies by shadowing a family friend who was already an orthopedic PA.
“I always knew I wanted to work in a hospital setting, especially in a trauma center,” says Jose. “I knew that working at NSUH would provide me an opportunity to see a broad variety of patient issues, and that this would keep me on my toes and continuously learning.”
Jose credits his colleagues among the Northwell clinical team for making every day engaging and fun. He enjoys the innovation and diversity at Northwell, and working for this health system makes him feel part of the evolution of health care.
“I have grown a lot since I first started here. I feel I am constantly changing, growing and learning from interacting with patients. I would definitely recommend other PA’s considering a career in this geographic region to work for Northwell. It is not only a very strong and stable health system, but they’re also progressive.”
The reason that Jose has been recognized for his compassion is simple. As he says, “I treat all of my patients as if they were family. I have a lot of very positive patient experiences and memories.”
We’re proud that Jose is part of our team. If you’re Made for working with a team of exceptional ACPs, explore our opportunities at Northwell Health.
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Northwell’s culinary tuition forgiveness program is the icing on the cake for Nicole’s career advancement
Northwell Health is now offering a tuition forgiveness program for aspiring chefs. Available to eligible new Northwell culinary team members, this new program offers up to $10,000 in student loan repayment for Culinary Arts degree graduates over a period of two years. Nicole Feliz, a chef at North Shore University Hospital, is the first to receive this exciting opportunity.
“It was very humbling to find out that I would be the first to receive tuition forgiveness as a culinary member at Northwell Health,” says Nicole, a graduate of the Culinary Institute of America (CIA).
By introducing a tuition forgiveness program, Northwell aims to educate and attract innovative culinary students and recent graduates to culinary careers in healthcare. In addition to the forgiveness program, eligible employees can receive tuition reimbursement to further their education starting after one year of employment.
Nicole’s interest in cooking was sparked at a young age as she cooked with her mother and experienced how the power of food can bring people together. But it wasn’t until Nicole read an article in a newspaper featuring Chef Bruno Tison, VP of system food services and corporate chef at Northwell that she thought about following her culinary career dreams in a healthcare setting.
“Reading about him saying that his vision and duty was to put restaurant-quality food in the healthcare industry inspired me,” says Nicole. “I have always looked up to him and his culinary career, and I can’t think of another industry outside of healthcare that would be as self-gratifying for me to contribute to.”
With a new mission in mind, Nicole joined the Northwell culinary team as a second cook through FlexStaff, Northwell’s internal temporary staffing agency. Less than a year later, she was promoted to a full-time tournant chef at North Shore University Hospital. Now, through her work at Northwell, she can leverage her skills to provide nutritious food that brings people together, and helps them throughout their healing process.
“I love working at Northwell because everyone shares the same vision and is dedicated to the mission. My team and our collaboration makes the job seamless.”
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Faces of Oncology Care: Northwell Health Cancer Institute Research Nurses
As one of the largest cancer programs in the New York metropolitan area, the Northwell Health Cancer Institute treats more New Yorkers for cancer than any other health care provider. With the trust of so many, our oncology team members work passionately to help patients thrive.
Unique partnerships such as with the Cold Spring Harbor Laboratory, help this goal as Northwell’s research nurses have the opportunity to work on innovative clinical trials that provide patients with the most promising treatments. And beyond just providing care, their compassion is changing the lives of our patients and their families.
Meet some of our inspiring research nurses below and hear what makes them passionate about oncology research.
Having worked at Northwell Health since 1987, Diane has been a registered nurse in various specialties including post-partum, nursery, medical/surgical, telemetry, and cardiovascular.
But Diane’s interest in clinical research was always in oncology research. “I lost my oldest sister to cancer when I was 12 years old. I witnessed firsthand the impact a cancer diagnosis can have on an entire family. The respect and dignity that was shown to my sister and our family still resonates within me to this day,” says Diane. “That is what inspired me to become a nurse and Northwell Health enabled me to fulfill my dream including earning my bachelor’s degree in 2016.”
This passion for oncology care has only strengthened since she’s become a research nurse “I love working in oncology because each day I have the opportunity to make a difference in someone’s life. I come to work knowing that inside this building we have the ability to change lives forever through clinical research. Clinical research is important because it works to find better ways to prevent, detect, or treat cancer and learn new approaches to therapy.”
Beyond just the clinical trials that Diane works on every day to help improve the lives of patients with cancer, she is also a leadership committee member for the Long Island chapter of the National Ovarian Cancer Coalition (NOCC). Through her volunteering, Diane is very active in helping spread awareness of the signs and symptoms of ovarian cancer with the hope to empower women to advocate for their own health.
Her commitment to research, care and education have not gone unnoticed. In 2017 she was recognized as an NOCC Nurse Honoree as well as being recognized as the Northwell Health Clinical Research Nurse of the Year in 2018. But for Diane, it’s very rewarding seeing the impact her work has on patients.
“I look forward to seeing my patients and their families share their life stories. Seeing them celebrate milestones in their lives and knowing it is because they are in a clinical trial is a gift to me.”
Julia started her Northwell nursing career at Monter Cancer Center where she worked as an oncology research nurse on the solid tumor team. In 2017, she transitioned into a new role as a phase 1 research nurse where she cares for patients that are being treated for the first time in their trials.
Julia started as a rehabilitation nurse caring for a large number of oncology patients, and thought her skills could transition into another area of nursing. “I felt that there was something larger out there to fulfill my curiosity and desire in healthcare. Oncology is continuously changing with respect to knowledge, learning, research, treatments and opportunities,” says Julia. “I felt that this field could feed my curiosity and at the same time satisfy my desire to help my patients.”
As an oncology research nurse, Julia is always looking for new and improved treatments with a commitment to helping enhance her patient’s quality of life. In her position, Julia is able to work with innovative treatment modalities and drug combinations that have not been tried yet. “It’s very exciting and rewarding knowing that I am part of creating history.”
And her passion extends beyond research – just a few short months after starting at Northwell, she was awarded with the Patient Recognition Star. “This recognition demonstrated that even the smallest thing we do for our patients means a lot to them,” says Julia.
After receiving her Master of Science in Nursing, Shirley started her clinical research career at Northwell in 2003 initially, as a clinical research nurse practitioner in pulmonary medicine.
In 2015 Shirley returned to research and today is a clinical research nurse for the Breast/GYN Research team at Monter Cancer Center (MCC). “My mother was a breast cancer survivor and I felt this position would allow me to add a very personal touch to the clinical aspect of my job when working with and caring for patients and families,” says Shirley. “Having the privilege to participate in another person’s healthcare journey motivates me to deliver the best patient care. My mother’s journey with breast cancer reminds me that my actions can have a powerful impact on the lives of a patient and their family during an emotionally stressful time.”
Her dedication, ability to establish deep therapeutic bonds and empathize with patients was recognized when Shirley was awarded the 2017 Northwell Care Award during MCC’s patient experience week. Shirley was also invited to be a mentor in the Northwell Health Clinical Research Professional Mentorship program.
Shirley enjoys working as a clinical research nurse and because of the role’s versatility, she is able to represent Northwell Health as a member of the Symptom Intervention Committee for the Alliance for Clinical Trials in Oncology national group and also conducts breast cancer awareness information sessions in the community.
When she first started in oncology, Shirley met a patient who changed her life: “When I met the patient and her husband, she shared her personal wish, which made me feel honored to be taking part in her care. She was determined to live long enough to see her son go to his prom.” This instant connection Shirley had with her patient strengthened her passion and with each study visit, Shirley and her patient became closer and developed a bond.
“The most memorable part of her treatment was when she came in and showed me the pictures of her son’s prom,” says Shirley. “She beamed with delight as she told me how she helped her son get ready for the big night. I was overcome with a sense of joy and satisfaction knowing I had been a part of helping her achieve this goal. My role in clinical trials research had given this patient hope. I will never forget her and can never thank her enough because this patient and my mother represent that even just one moment can matter.”
Shirley says “the possibilities are endless as a clinical research nurse” and looks forward to what the future has to offer at Northwell.
Are you Made for delivering oncology care? Learn more about the Northwell Health Cancer Institute.
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Explore clinical laboratory careers at Northwell Health
Clinical Laboratory Careers at Northwell’s Automated Lab
Watch the video below to discover why our laboratory technologists love working in our innovative automated laboratory; home of the largest Roche automated line of its kind in the U.S. and one of the largest labs in the world.
Northwell’s Brand-New Automated Clinical Laboratory
Take a tour of Northwell’s brand-new automated lab in Lake Success, NY. The 101,000 square-foot facility has 84,000 square feet of clinical space, including the largest chemistry and hematology automated line of its kind in North America.
Clinical Laboratory Careers in Microbiology
Hear from Ebru, a clinical laboratory technologist, about working at the brand new Microbiology Laboratory at Northwell Health Labs in the video below.
Northwell’s Brand-New Microbiology Laboratory
Tour our brand new Microbiology lab in Little Neck, NY which primarily performs microbiology tests, including molecular diagnostics, from local hospitals, clinics and physician offices, incorporating the latest technology and advanced robotic testing systems.
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A taste for success: Boram’s culinary externship at Northwell Health
When it came to her culinary externship, Boram Lee knew she wanted to get a taste of healthcare.
Northwell Health recently partnered with the Culinary Institute of America (CIA) to host their culinary externs and introduce innovative new culinary talent to healthcare careers. Boram, a student at the prestigious CIA, is the first student to participate in this exciting externship program.
“I heard about the externship from one of my professors and my goal is to be in healthcare so I was very interested,” says Boram. After the application and interview process, Boram was selected to participate and have her summer externship at North Shore University Hospital (NSUH).
At NSUH, Boram participated in a 14-week program under the guidance of the executive chef and sous chef in an immersive learning experience that taught her about food as care, nutrition training, and community food access in addition to more traditional culinary training.
With such a diverse training program, Boram got to experience all the facets of a holistic culinary healthcare career – and grew as a chef along the way! “I learned about the many different diets and allergies patients can have and the variety of menus Northwell creates to support that,” says Boram.
From technical training with the executive chef to nutrition training with registered dieticians, Boram’s externship helped her develop new skills such as menu planning and therapeutic diets. Boram even got to participate in bedside rounds and interactions to see firsthand how our food impacts patients and families.
Throughout her externship, Boram saw just how Northwell is committed to raising the standard for hospital food with Michelin-trained and award-winning Chef Bruno Tison leading the way. Having to create restaurant quality food at a healthier and larger scale was a challenge she enjoyed.
And as for what she’ll remember most from her externship? “It was so rewarding to discover how changing the way you eat can give you a longer lifespan,” says Boram.
Learn more about Northwell Health’s commitment to culinary excellence.
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Northwell Health celebrates Women’s Equality Day
Women’s Equality Day, observed on August 26th, is an annual event that celebrates the adoption of the 19th Amendment to the United States Constitution, marking American women’s advancement towards equality with men. This year we celebrate the 99th year of the passage of the amendment which granted full woman suffrage. In honor of this important day, we are featuring some of our Women in Healthcare BERG leaders, members and supporters.
Northwell’s Women in Healthcare BERG is empowering women across all levels of Northwell as well as in our communities. The Women in Healthcare BERG aims to not only promote growth for women and foster greater employee engagement, but it is also a key part of our mission of transforming the future of healthcare.
Please join us as we celebrate this important day!
Stacey Rosen, MD – SVP, Women’s Health; Women in Healthcare BERG co-chair:
“Women’s Equality Day celebrates the passage of the 19th amendment, which granted women the right to vote. Activists such as Susan B. Anthony, Elizabeth Cady Stanton and Alice Paul were leaders in the women’s rights movement. Their focus was to ensure that women were given a fair and equal right to vote. These women have inspired me to carry their message in my current role. While we have made a lot of progress for women’s equality, women are still underrepresented in business leadership positions. It is known that organizations that promote diversity and inclusion, especially at the leadership level, perform better. This is one of many reasons why I decided to become a co-chair or the Women in Healthcare BERG. Our BERG gives our members exposure to leadership and development opportunities that they may not otherwise have in their current role. Our mission is to create a pipeline of women leaders at all levels in our health system.”
Maxine Carrington, JD – Deputy Chief HR Officer; Women in Healthcare BERG co-chair:
“We can never ignore our history and the impact of the past on our present-day thoughts, actions, policies, and systems. Women’s Equality Day and other such recognition days enable us to pause and remember, acknowledge how far we’ve come, and contemplate what still needs to be achieved to ensure that everyone is treated with dignity and respect – as they deserve to be – and that their voices, contributions, and human rights are valued. The tremendous enrollment in and support for our new Women in Healthcare BERG is evidence that there is still much work to be done, but also that our Northwell citizens are committed to the work. Given our mission, values, and the collective power that we have, it’s our obligation.”
Joseph Moscola, PA – SVP & Chief People Officer, Northwell Health:
“Women’s Equality Day is such an important day to pause, reflect and evaluate where we are on the journey to equality for women. It gives us the opportunity to rejoice in the successes while together transparently discussing the opportunities and working hard to put words into action. Together we can accomplish anything, advancing the culture of Northwell and thereby the culture of the communities we serve.”
Kerri Anne Scanlon, RN – System Deputy Chief Nurse Executive, CNO North Shore University Hospital; Women in Healthcare BERG co-chair:
“In today’s environment, it is more important than ever to celebrate a day that reminds us not only of how far we’ve come but also how much further we have to go within professional environments to ensure true equality. We are fortunate to be part of an organization that is fiercely dedicated to the promotion of diversity, inclusion, and to the elimination of inequities for all. The newly-formed Women in Healthcare BERG is a prime example of Northwell Health’s commitment to the promotion of career progression and advancement, mentoring, and succession planning for women across clinical, administrative, and academic settings. This BERG will serve as a catalyst for change within our organization and create a positive ripple effect, allowing for amplification of our voice across the industry and the communities we serve. On behalf of the Women in Healthcare BERG, I’m proud to celebrate a day of such historical significance, and to stand together to build a future that engages and empowers all members of our diverse workforce.”
Stevania Williams – Credentialing Specialist; Women in Healthcare BERG member:
“Women’s equality is important in today’s society because 1) Women make up more than half of the population in the United States and 2) Women in fact make up the majority of voters in the United States. Women’s equality has come a long way but there is still a lot more that needs to be accomplished. When women’s equality is fully established to its highest potential, we as women can have a better legislation to help push for equal rights and opportunities, which includes economic participation and decision making. “A society cannot operate to its full potential when half of its members do not have an equal voice.”
I joined the Women in Healthcare BERG because the gap that is associated with women leadership in healthcare is addressed. This program helps women like myself lean into their careers through mentorship which in return develops a pipeline of women leaders within Northwell Health.”
Elizabeth Alexander – Admin Support Associate; Women in Healthcare BERG member:
“Generally speaking, women in healthcare tend to forget to advocate for themselves because we are focused on treating patients and taking care of their own families as primary care-givers. It is important for us to get involved in professional organizations, continue learning, volunteer and cultivate a professional network. I joined the Women in Healthcare BERG because it’s a great forum for team building, networking and professional development that promotes diversity and inclusiveness in the workplace. This is an excellent opportunity to get involved and support fellow colleagues, so that together we can advocate, thrive and inspire!”
Patricia Farrell – VP, Katz Institute for Women’s Health; Women in Healthcare BERG member:
“Women do not want power over men, they want power over themselves” – Mary Wollstonecraft
“The Women in Healthcare BERG empowers women through both educational and networking opportunities encouraging them not to accept the status quo but to be that voice and equal seat at the table, to drive change that impacts not only our organization but policy change and change in the communities we live in.”
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Photo: Joshua is on the left. As a computer science student at Stevens Institute of Technology in New Jersey, I began searching for a summer internship opportunity where I could enhance and apply my software engineering skills. I was excited when I found out that Northwell wanted to have an interview with me for the Software Engineering internship. While many in the tech field lust after the likes of Google and Facebook, or dream of working for the next big startup and IPO, the chance to use my skills on tangible problems in healthcare, to positively impact the lives of clinicians and patients was exactly what I was looking for. During the interview with the Northwell Emerging Technology & Innovation (NETI) team they explained that they are tasked with and given the freedom to find and explore innovative solutions to the most pressing problems in healthcare, primarily through technology and software solutions. When I was offered the internship, I made one of the soundest decisions of my young career by saying yes. When I started the internship, I was immersed into a week-long extensive orientation and acquainted with the Nora Standalone App, my project for the summer. The Nora Standalone App was envisioned to allow clinicians quicker and easier, secure mobile-based access to patient’s clinical results, reducing the burden and complexity of electronic medical records using modern, and cutting edge technologies. Placed entirely under the internship program, the intern as a whole would own the project from inception to pilot, an unbelievably unique and valuable experience for an intern. Starting my second week, I had the chance to participate in every part of the software process, beginning with sprint planning and writing user stories. I wrote both back-end and front-end code, as well as unit and integration testing. Skilled and helpful software engineers were available at every step of the process, encouraging best practices, helping me to resolve blocking issues, and suggesting ways to write cleaner code. I particularly enjoyed the weekly code reviews, which packed nearly limitless amounts of useful tips into less than an hour’s worth of time. From our comfortable and modern office conveniently located in midtown Manhattan, we made visits to several Northwell facilities. I saw clinicians in action at the Lenox Health Greenwich Village, operators taking 911 calls at the Center for Emergency Management and nurses and doctors checking in on patients at Northwell’s eICU hub in Syosset, NY. Frequent Lunch and Learn sessions also afforded me the valuable opportunity to hear from leadership. These engaging and collaborative discussions allowed me to ask questions, make professional connections, and present my work. I could not have asked for a better internship experience. I had the chance to own my own project, touching every part of the software development process, all while learning more about the organization and healthcare. The incredible experience I had with the NETI team has opened my eyes to the boundless opportunities open to software engineers at Northwell. I think it is safe to say that Northwell should absolutely should be on your list for the next internship or job search!
A Summer with Northwell – My Journey in the Software Engineering Internship Program
Written by: Joshua Zeitlinger, Software Engineer Intern, Stevens Institute of Technology
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Explore Information Services careers at Northwell Health
Making health care better is a big deal, and it takes the sharpest minds and most tenacious technology leaders to make it all happen. Our IT team is an impressive group of more than 1,500 skilled professionals implementing and supporting advanced clinical and technological systems for one of the nation’s largest and most forward-thinking healthcare organizations. Watch the video below to learn about our Information Services team here at Northwell Health!
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Meet Truly Ambitious Plastic Surgery Nurse Practitioner Nicole Sweeney
This post is a part of a blog series highlighting Northwell Health’s advanced clinical providers (ACP). Each Northwell Health employee was nominated by their manager as an individual who exemplifies the Northwell Health values.
Nicole is approaching her first year as a nurse practitioner at Northwell. However, she brings a breadth of knowledge and years of experience to the workplace every day. After receiving her master’s degree and becoming a nurse practitioner, she went back to become a registered nurse first assistant. It was this move that provided her with a variety of experience and helped develop her passion for working in the operating room. “I loved being in the OR and wanted to continue that aspect of my career as an advanced clinical provider,” Nicole says. Assisting in the operating room provided Nicole with a fresh and unique perspective, one that she would eventually carry over into every room she’d enter.
Years later, the triathlete and busy mom of a 5-year old finds her home at Northwell. She made the decision for a number of reasons but notes, “It was time for an institutional change for me in order to work closer to home.” Northwell Health offered her the flexibility she needed after realizing long commutes to the city were taking precious time away from her family.
And though there are many health systems on Long Island, Nicole felt the direction Northwell was taking its organization was one that was innovative and forward-thinking, and she wanted to be a part of it. “I feel that Northwell Health exemplifies the values I find to be vital – delivery of exceptional patient care, innovation through research and education, and dedication to the staff who make Northwell great,” she says.
Now, 8-months into her practice, she absolutely loves working as an NP in plastic surgery because of how her role is and how versatile her role asks her to be. She says, “Plastic surgery is one of the only specialties that treat many areas of the body from head to toe.” Which means, no two days can ever truly be the same.
Northwell offers unique opportunities for each employee to learn and grow, and for someone as ambitious as Nicole, it’s the perfect situation. Nicole says, “As an NP new to Northwell I look forward to utilizing all the health system has to offer including wellness programs and continuing education opportunities,” adding, “There are so many resources available for staff to grow and flourish!” We know Nicole’s future is bright at Northwell and can’t wait to see how she advances her career here.
All of us are proud of Nicole, a Truly Together ACP! If you’re Made for working with a team of exceptional ACPs, explore our opportunities at Northwell Health.
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Explore Nurse Practitioner and Physician Assistant Careers at Northwell Health
Whether you’re a physician assistant or nurse practitioner, you’ll enjoy tremendous professional autonomy, extensive resources and nearly limitless opportunities at Northwell Health. Watch the video below to hear from some of our Advanced Clinical Provider (ACP) team members about careers and why you should join our team.
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Against the odds: A nurse’s journey to working at LIJ Medical Center after beating cancer
When Nicole Rivera, RN, was diagnosed with cancer at six years old, she was given only a 10% chance of living. Despite these odds, Nicole’s battle with cancer ended in triumph. “I kicked cancer’s butt and to this day, I remain in remission – 18 years and counting,” says Nicole. “Cancer took my right leg but not my life.”
It was her experience fighting cancer that inspired Nicole to become a nurse and ultimately lead her to her career at Long Island Jewish Medical Center. “I wanted to become a nurse after having amazing nurses help care for me as I fought cancer in one of the hardest battles of my life,” says Nicole. Today Nicole works as a cardiothoracic/surgical oncology step-down nurse where she finds her experience gives her a special relationship with her patients.
“My history has made me a stronger and better nurse because I know how it feels to be on the other side of things,” says Nicole. “I know what it feels like being that patient in bed feeling despaired. My story has allowed me to connect with patients on a deeper level.”
Overcoming the challenges she has had to face, including wearing an above-knee prosthetic, has reminded Nicole of the importance of remaining grounded in life and as a nurse. “It’s important to stay humble and never take health for granted. Every day we see people complain over the little things in life, while there are people out there fighting for their life.”
And it’s a fight that Nicole knows firsthand she can help patients through just by being there for them. “My favorite part of being a nurse is seeing the smile on a patients face knowing I helped make a difference,” she says. “Whether it be something as simple as filling up their water, helping escort them to the restroom or providing comfort after bad news. Their smile makes it all worth it.”
It was both Nicole’s passion and her inspirational story that led to her being nominated as a 2019 New York Mets Nurse Hero. She was recognized at the New York Mets Nurses Night game as one of ten nurse heroes for their dedication to providing exceptional care for patients. Nurses received customized scrubs and got to stand on the field during the first pitch.
Throughout it all, Nicole has always known she was made for nursing, “I put my heart into my patients every day and cannot imagine being in any other profession.”
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Explore nursing careers at Northwell Health
Nursing Careers at Northwell Health
At Northwell Health, we know our strongest asset has always been our people. That’s why we give our nurses the support they need to grow their careers here. Watch our video to discover why our nurses–whether in emergency, oncology, home care, women’s health, periOperative and more– love working at Northwell.
Operating Room Nursing Careers at Northwell Health
Meet Ana, an operating room registered nurse at North Shore University Hospital. Learn about how Northwell has supported growth in her career from surgical technologist to RN and why she loves coming into work as an OR nurse every day in the video below.
Women’s Health Nursing Careers at Northwell Health
Hear from Joelle, a registered nurse working as a practice manager in women’s health. Discover why she’s proud to be a women’s health nurse and how Northwell has supports nurses in their journey to leadership in this video.
Home Care Nursing Careers at Northwell Health
For Melissa, working as a Northwell Health At Home nurse gives her the unique opportunity to work independently and form close bonds with her patients. Discover why our home care nurses take pride in being able to deliver exceptional care and health education to patients in the home in the below video.
Oncology Nursing Careers at Northwell Health
Hear from Iris, nurse manager at Monter Cancer Center, on the impact of being an oncology nurse at Northwell Health and working at the cancer center that treats more New Yorkers than any other health care provider. Watch below to learn how Northwell gives oncology nurses the resources you need to grow as a nurse and deliver exceptional care to their patients.
Emergency Nursing Careers at Northwell Health
Hear David, assistant director of nursing at Lenox Hill Hospital, talk about his love for working as an emergency room nurse. Discover why a nursing career in Northwell Health’s emergency rooms could be Made for you in the video below.
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The 2019 Healthcare Management Program Internship Experience
When 34 Summer Associates started their first day at orientation in June of their 10 week Healthcare Management Program Internship, they didn’t realize how impactful their experiences this summer would be. Coming from all over the nation, junior college students joined Northwell to work across 23 hospitals, service lines and departments to be immersed into the day to day operations of a healthcare administrator. Mentored by Northwell team members and leaders, each Summer Associate had an unforgettable experience.
Working closely with their assigned mentor, our Summer Associates had the opportunity to work on real, meaningful projects that had a major impact on Northwell’s business operations. Projects that they were then able to present out to their fellow Summer Associates, Northwell leaders and executives during presentations at the end of their 10 weeks. This summer, over 100 projects were worked on by our Summer Associates, some examples include:
- OR turnover time analysis through processing mapping and SWOT analysis to implement process improvement ideas in the operating room.
- Helping to implement a new registration workflow for a new facility that is opening.
- Designing and implementing a brand-new, more efficient patient tracking system to reduce ambiguity of the patient progress and location and to minimize any delays in turnaround time between cases.
- Designing a scorecard to analyze EMS vs walk-in volume, EMS agencies who bring in the most patients, cardiac arrest, trauma and stroke patients, triage levels, and contribution margins in the Emergency Department.
- Compiling data to track the availability of beds in order to improve patient flow and communication by developing an automated dashboard.
- Helping to prepare for Joint Commission Certification surveys.
- Staffing analysis to determine the need to increase staff due to the opening of a new unit or service.
- Determining the idle bed time- time from when a patient has been cleared for discharge, to when the patient leaves their room- by looking at team member process efficiency.
Summer Associates also had the opportunity to participate in weekly Educational Sessions at various hospitals and service lines and team building. This summer they also attended the Nurses Night Yankee game along with Northwell nurses, had a team building session at the beach where they played Northwell trivia and beach games and cooked meals at the Ronald McDonald House of Long Island to feed families with sick children and give back to the community.
The 10 week experience was more than an internship, it was a stepping stone to help junior college students realize their full potential and career opportunities after graduating from college. Don’t just take our word for it, hear from some of our 2019 Summer Associates!
“The HMP has helped a lost Biology major find his way and believe in himself for his future career. This program is truly phenomenal. I have made connections that I believe will last throughout my entire career.”
“My 10-weeks at the Cancer Service Line flew by! From day one, I was given meaningful projects and assignments that had a direct impact on the patient experience. The Healthcare Management Program provided me the opportunity to explore Northwell’s extensive health system while also being a valued member of the team at my own site. I could not have asked for a better internship experience!”
“The Healthcare Management Program was an entirely unique internship that provided me with opportunities I wouldn’t have gotten anywhere else. From day one I was seen as a valued member of my team and given meaningful projects that had a tangible impact on the organization. Not only was I able to grow my professional and technical skillset, but I was able to form genuine relationships with my fellow interns that will last far longer than these 10 weeks!”
“The Healthcare Management Program was an incredible experience during which I had the opportunity to get hands-on project management experience, to build relationships with clinicians and administrative leaders, and learn something new every day about what it means to be a healthcare administrator. I was empowered to do meaningful work to make patient care better and better every day and this internship has inspired me to pursue a career in healthcare administration.”
“This internship is like no other. The amount I learned regarding hospital management and operations over these past 10 weeks is exceptional, and I have gained exposure that has strengthened my leadership skills.”
“The HMP internship gave me first hand insight into what the field of hospital administration looks like. I got a real feel for what healthcare management is and I can’t wait to continue my path in this field thanks to the HMP!”
“This summer has been a very rewarding experience for me. I was able to touch almost every aspect of healthcare administration, and my mentors were sure to give me exposure to whatever I was interested in.”
Unbelievable summer, great experience, great environment, best team! I learned so much this summer and grew so much professionally that I can confidently say I want to go into healthcare for sure as a result of this program.”
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My summer as a Hospitality in Healthcare intern
Written by: Valerie Pelling, High Point University Graduate ‘19
I was introduced to playing sports from a young age. Playing soccer, lacrosse and everything in between, I saw my fair share of podiatrists, neurologists, and orthopedists for sports related injuries that were often interrupting my athletic career. Although I didn’t realize it at the time, dealing with these injuries and seeing numerous doctors would lead me to my future career path.
In 2015, I headed off to college to major in Business Administration and to play Division 1 Lacrosse at High Point University. While my academics were going well, I faced a season-ending injury in my sophomore year. I was in need of ACL reconstructive surgery which was a tough pill to swallow, considering I would be out for the next 10 months!
While working with physical therapists to get back on the field, it gradually dawned on me that I wanted to pursue a career in healthcare. With this new passion, I began volunteering at a local hospital. I connected connecting with patients by conducting surveys on how they felt about their hospital visit. My time spent interacting with patients taught me about the importance of customer service and empathy, which are necessary skills in order to work in this field.
Fast-forward to 2019 when the Hospitality in Healthcare Internship Program at Northwell jumped out at me. I was ecstatic about the opportunity to be a part of the patient experience team in the system that repeatedly got me back on my feet. The hospitality internship has opened my eyes to how Northwell truly differentiates themselves from other healthcare systems. The thought and care that goes into improving its patient and customer experience is impressive and the culture the organization prides itself on is sincere and one of a kind.
My experience at Patient Access Services (PAS), a centralized call center for patients and providers, taught me the importance of respect, customer service, and communication skills. PAS is the patient’s first impression for certain practices, and the thoughtfulness and empathy that the customer service agents provide is the reason why Northwell is so great. From the point of view of a long time Northwell patient, any facility that is associated with the Northwell name gives the greatest quality of care. They treat everyone as if they are family, and I am so thankful for the opportunity to work alongside the personnel who make the Northwell patient experience so remarkable.
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How North Shore University Hospital is delivering culinary excellence with new In-Room Dining Program
When you think of a fine dining experience, we know hospitals aren’t typically the first location to pop in your head. But thanks to the new In-Room Dining Program at North Shore University Hospital (NSUH), they might soon be.
For the launch of the new program, NSUH’s culinary team worked hard to create a menu full of delicious and healthy options in collaboration with their registered dietitians. From fresh bakery bread with eggplant bacon in the morning to linguine al fresco at dinnertime, all the meals were crafted to maximize nutrition without sacrificing taste. Registered dietitians are also available to help patients design a meal plan to help them on their healing journey.
By providing patients with a choice between nutritional, natural and home-made meals, the new services are just one part of Northwell Health’s mission to change the way patients think about hospital food. We believe that food is medicine and as an important part of the healing process menu options must be customized for clinical needs while being lovingly prepared by talented chefs with local and natural ingredients.
“I am proud to be part of an organization that puts the patient first and gives innovative opportunities to its team members,” says Michael Kiley, director of dining services at North Shore University Hospital (NSUH). “The days of the stereotypical ‘hospital food’ are over! Our In-Room Dining Program is set up to provide the best dining experience for our patients by serving delicious wholesome cooked to order with restaurant style menu choices. And all are developed by our creative culinary team of chefs and cooks and, overseen by our caring clinical registered dietitians, ordered through our well trained diet technicians, and delivered by professional positive dining associates.”
And nutritional food doesn’t just help our patients heal, it changes the way they feel. “The In-Room Dining program is where patients forget that they are in a hospital and feel they are in a five star hotel,” says Vanessa Barone, diet technician at NSUH.
Helping to deliver that extra attention and care to the patients has only benefited the relationship between our nutrition team and the patients. “It feels good being a dining associate,” says Eloheim Miller. “It makes me feel happy to make the patients happy. They love this service!” It’s an exciting time to join Northwell’s culinary and nutritional teams as even more innovative practices are being implemented across the system.
“Enhancing the patient experience is at the forefront of what we do every day,” says Sean Butler, assistant director of dining services at NSUH. “Giving patients the choice of what to eat and when to eat it helps them gain a sense of control that is usually lost during a hospital stay. Our goal is to make mealtime their favorite part of their stay here!”
North Shore University Hospital is currently looking for dedicated team members to help redefine the culinary experience. Explore exciting opportunities for chefs, dietetic technicians, dietary production workers and more!
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How attending Northwell’s Veterans Hiring Event jump started Edens’ career
Edens Louis knows the versatility of military skills. And as a veteran, Edens was eager to apply his experience to the healthcare industry for a rewarding career. “Serving in the military as a human resources specialist provided me with the computer, customer service, and communication skills that I needed to accomplish any daily mission.”
With these skills and the determination to start a full-time career, Edens attended one of Northwell’s hiring events for veterans. “I had a wonderful experience attending the veterans event,” says Edens. “The Northwell team was extremely friendly, professional, helpful, and heartwarming in how welcoming they were with us veterans before, during and after the event.”
At Northwell, we’re committed to providing opportunities to veterans for a rewarding civilian career. Along with our hiring events, Northwell provides careers workshops, networking opportunities, newsletters and more in support of this mission.
Edens and other veterans who attended the event got to meet with recruiters, hiring managers and even met with Northwell’s president and CEO, Michael J. Dowling. Events like this allow for veterans to get their foot in the door and showcase their unique skills for jobs across our health system. The event gave Edens the drive he needed for his career, “I left the event feeling as if I were already hired and a member of the team.” And after attending the event, Edens worked with Northwell recruiters to schedule interviews to find him his perfect position.
Today, Edens works as a security officer at Zucker Hillside Hospital where he takes pride in giving his all as part of Northwell’s mission to make a difference in helping our communities. He loves going to work every day and is thankful for the support he received throughout his application process from Northwell’s Veteran Program Manager Lyndon Chichester. “Most importantly,” he says, “I get to be a member of a team that is enuring the safety of not only the employees but our patients.”
And for other veterans? “I would definitely recommend other veterans to work at Northwell – it is veteran friendly, the pay and benefits are great, and the other team members are welcoming.”
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Certified Sterile Processing Apprentice Program celebrates its first graduating class
As part of our commitment to growth, development and education, Northwell Health partnered with the 1199SEIU United Healthcare Workers East and the 1199 Training and Employment Funds to create a new Certified Sterile Processing Apprenticeship Program that is registered with the Federal Department of Labor (DOL).
Due to our new Certified Sterile Processing Apprenticeship Program, Northwell Health 1199 team members from various departments across the organization had an opportunity to train in a new specialty and grow their careers. Team members were provided with the education and training they needed to become a certified sterile processing technician (CST), including the support in preparing for the certified registered central service technician (CRCST) exam so they could earn their national certification. Thanks to the partnership program, Northwell was able to provide employees with paid training in addition to free tuition, books, exam prep and other classroom materials.
We’re proud to announce that all 11 of our program participants passed the exam and all received full time positions at Northwell Health.
“The apprenticeship program has opened doors for employees who otherwise may not have had the opportunity to advance in their field,” says Marc MacLaren, RN, BSN, MSN, program director of System Sterile Operations. “It allows us to ‘grow our own’ within healthcare and empowers individuals in our organization who otherwise might not be eligible for technical professional careers.”
“This program helped me achieve a goal in my career,” says Gabriel Taveras, a recent graduate. “I started as a housekeeper and now I’m a certified central sterile technician. It has changed my life.”
Students in this unique program are prepared for their career with:
- 200 classroom hours
- 400 hours of on-the-job training
- 600 additional on-the-job hours to earn the Federal DOL certification
Upon graduation, students earned:
- CRCST certification
- LaGuardia Community College Adult Continuing Education Certificate
- Federal DOL Certificate
“I was given an opportunity that will change my life for the better,” says fellow graduate Candice Thomas. “I’m grateful that Northwell and 1199 believed in me. The possibilities are endless. Because I stepped outside of my comfort zone and learned what it meant to be a CRCST, I now have a great career.”‘
View some photos from our graduation celebration:
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Meet the 2019 President’s Awards Winners!
The Northwell Health President’s Awards program honors and celebrates employees who truly represent the very best of Northwell. Each year, these awards recognize team members who not only surpass our expectations and standards of excellence, but also those who drive innovative business outcomes throughout five distinctive categories Nurse of the Year, Leader of the Year, Teamwork and Exceptional Patient/ Customer Experience and Physician of the Year. Get to know this year’s winners and their incredible stories.
Leader of the Year
Ryan J. Guda, RN Nurse Manager, Dialysis Services, Ambulatory
Building on his array of experiences in different fields, Ryan Guda has rebuilt a workplace that adapts to change and established a culture of respect with dramatic effects on the quality of care.
Shortly after joining Northwell in 2015, Ryan met with each team member to hear their opinions about their work environment. By listening and acknowledging his team’s feelings, he was able to re-direct negative behavior in a nonjudgmental manner and win their trust. Even his adept computer skills helped during a transition to electronic record-keeping.
Ryan quickly became an agent of change that has improved the work environment and directly affected the quality of services delivered to patients living with end-stage renal failure. He was successful in turning the team members’ fear of change into hope.
Watch Ryan’s Made for this story.
Nurse of the Year
Jeffrey Rosa, RN Surgical Intensive Care Unit, Long Island Jewish Medical Center
Passion for his patients and awareness of the complexities of navigating the emotions and needs of those in the Surgical Intensive Care Unit drive the care provided by Jeffrey Rosa. He witnessed the excellent care provided to his grandmother, and, later, as a paramedic, responded to the horrors of the Sept. 11 attack at the World Trade Center, which solidified his determination to become a nurse.
At Long Island Jewish Medical Center (LIJMC), Jeffrey is known as “the go-to player,” someone who has made it his business to know everything he needs to know about every patient in a unit where extra compassion, understanding and respect for what patients and families are going through are crucial. He is completely dedicated to inspiring and teaching new nurses to share his passion and expertise. He coaches, mentors and serves as a role model for his peers. Jeffrey lectures the hemodynamics portion of the nursing fellowship curriculum and shares his passion for work he does daily.
Jeffrey participates in countless committees, including the Magnet task force, and as co-chair of the Surgical ICU’s Collaborative Care Council, he facilitates the agenda and pushes LIJMC nursing units to share innovative solutions and champion new ideas and processes.
Watch Jeffrey’s Made for this story.
Nurse of the Year
Alexa Damone, RN Medical Surgical Unit, Glen Cove Hospital
Alexa Damone’s passion for her work is evident to her patients and colleagues by constantly learning new skills to improve medical care.
Alexa has the ability to relate to patients and their families through her caring manner and attentive demeanor. Her deep commitment is evident to her patients and her colleagues and was recognized by the hospital when she was honored in the hospital’s first “Breakfast with the Stars.” She is empathic, compassionate, an excellent communicator, possesses solid clinical and problem-solving skills and serves as an advocate for her patients.
Her commitment to helping peers is inspirational. Upon returning from a sepsis conference, Alexa shared her newly developed knowledge with her peers to improve the identification and prompt treatment of sepsis. She was a part of a project on infection control that led to better hand hygiene and infection control practices on the unit. Alexa is involved in another project aimed at improving the patient experience. With diabetes becoming increasingly prevalent, especially among the elderly, she attended a two-day workshop recognizing the importance of diabetes knowledge, management and education, enabling her to become a unit champion and valuable resource for her peers and patients.
Watch Alexa’s Made for this story.
Teamwork
ECMO-TO-GO Long Island Jewish Medical Center, North Shore University Hospital, Southside Hospital
Made up of a team of well-honed specialists, ECMO-TO-GO takes its life-saving skills wherever they are needed, elevating the level of care available to seriously ill patients. The team develops its successes with the cardiopulmonary bypass technique through continuity of communication and care delivered by all team members, commitment to continuous improvement and the depth of care provided by experts from across Northwell. The innovative approach of the team traveling to the patient rather than the other way around means a highly qualified, seasoned team is available to the sickest of patients. With a mortality rate of about 50 percent in these kinds of patients, the concept of such a team grew out of the establishment of an acute lung injury program at Long Island Jewish Medical Center and the launch of a heart transplant program. Northwell physicians recognized the need to provide stable, quality care as quickly as possible, leading to the ECMO-TO- GO program.
The strength of the group comes from their ability to harness their differences in expertise to meet the dire needs of a complicated patient population. They do so with seamless coordination, deep compassion, and deliberate communication ultimately forging something stronger than any individual person.
Watch ECMO-TO-GO’s Made for this story!
Exceptional Patient Customer Experience
Adrian Mazur Chaplain, Cohen Children’s Medical Center
Chaplain Adrian Mazur has chosen to work in the midst of medical crisis, supporting the smallest patients and their families in the Neonatal Intensive Care Unit as they try to cope with life threatening illnesses. It is his empathy that others quickly notice as he helps fearful, weary and distressed parents who are trying to cope with some of the worst days of their lives.
Adrian, who came to the ministry from a career in finance and volunteer work with an orphanage in Ukraine, works with adolescents in pediatric hematology/oncology. There he helps to establish a connection and genuine trust as the young patients face their own mortality, changes in their appearance and an overall loss of health and stamina.
Often, Adrian plays a significant role in the lives of families that ultimately lose their child to illness. In one instance, he later drove through a snowstorm to be with one such couple at the birth of another child. It is through his presence, compassion, dedication, prayers and listening ear that he helps patients and parents redefine their hopes and maintain their dreams. Adrian’s presence brings a vitality to the hospital and all those he touches.
Watch Adrian’s Made for this story!
Physician of the Year
Carmen Rodriguez, MD, FACOG Voluntary Physician, Obstetrics and Gynecology, Long Island Jewish Medical Center
An excellent bedside manner and the care she provides to her patients distinguishes the work of Dr. Carmen Rodriguez and moves many people to say, “She’s the best.” Regarded as reliable, dependable and talented, she is also humble and unpretentious. Dr. Rodriguez leads by example for all clinicians and team members. And her contributions go beyond kindness and compassion. She is known to take on some of the most difficult gynecological challenges via laparotomy, laparoscopic and robotic modalities. Dr. Rodriguez will always fight to defend the reproductive rights of her patients.
Dr. Rodriguez also plays an active role in the affairs and governance of the hospital. She is the associate chair of the Long Island Jewish Medical Center – Performance Improvement Coordinating Group (LIJMC PICG). She is also a member of the OBGYN department PICG. Dr. Rodriguez finds the time to participate in performance improvement initiatives because she believes that everyone benefits when better care is rendered, mainly for the patient and the community at large, but also for the clinical and administrative team member. She is the president-elect of the LIJ Medical Team member Society, making her the first woman to hold this distinguished position in the history of LIJMC.
Watch Dr. Rodriguez’s Made for this story!
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Northwell Health is excited to announce the recent launch of our Women in Healthcare Business Employee Resource Group (BERG)! Our newest BERG focuses on empowering women across all levels of Northwell as well as in our communities. To do this, the Women in Healthcare members are committed to mentoring and developing women leaders at all levels within Northwell, including the executive level. Members will serve as both mentors and advocates for other Northwell team members, to help them develop professionally and to educate on the importance of acceptance and inclusion. The Women in Healthcare BERG aims to not only promote growth for women and foster greater employee engagement, but it is also a key part of our mission of transforming the future of healthcare. Co-executive sponsors include Mark Solazzo, executive vice president and chief operating officer, Deborah Schiff, executive vice president, Ambulatory Strategy and Business Development, and Kathy Gallo, RN, PhD, executive vice president and chief learning officer while Dr. Stacey Rosen, vice president, Women’s Health, Katz Institute for Women s Health, Maxine Carrington, deputy chief HR officer, and Kerri Scanlon, RN, deputy chief nursing officer and AED, Patient Care Services and chief nursing officer at North Shore University Hospital serve as co-chairs. Membership is open to anyone within the health system, including team members like Paola Benitez. This isn’t the only BERG Paola has joined – she’s an active member of the Bridges LatinX BERG and has participated in community events that helped educate diverse minorities on the importance of access to health care, fitness and nutrition. She is confident that the Women in Healthcare BERG will be as successful within Northwell and its community. “It is important to create BERG like this because it allows employees to build networks, share challenges and growth, and work together towards professional goals,” says Paola. And for women looking to start out in their healthcare careers? Paola has the following advice, “Work hard, take risks and fail early. Do not feel that you must check all boxes in a job description – you will learn along the way!” [avia_codeblock_placeholder uid="0"]
Northwell launches Women in Healthcare Business Employee Resource Group
Using your career history to support other women in healthcare
Paola is a manager in the Government Rates and Reporting Group within Corporate Finance. Having grown her own career since she was initially hired as an analyst, Paola knows the importance of giving women the resources they need to develop professionally. “I joined this BERG because I wanted to be actively involved in the health system’s effort towards equality and inclusion,” says Paola. ‘I wanted to be part of encouraging more women to aspire to leadership.”
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