Archive for month: February, 2019
An Appointment With: Jaclyn Schindler, Clinical Director, Medicine Service Line
Just as Northwell Health’s Medicine Service Line continues to grow so has Jaclyn’s career within the organization over the past 16 years. Today she serves as the clinical director of the Medicine Service Line, which includes more than 100 internal and family medicine practices across the New York metropolitan area..
Throughout her career, including her start as an RN patient education coordinator, Jaclyn has always felt encouraged to spread her wings by her senior nursing leaders. Nominated into the High Potential Program, she gained exposure to health care experts, skills and concepts that helped her develop professionally.
The experience Jaclyn gained throughout her tenure at Northwell has helped her lead tremendous growth in ambulatory care since 2017. Learn more from her about the Medicine Service Line and advantages of working in ambulatory practices.
Tell us about the growth of the Medicine Service Line.
Since I joined this team in 2017, the outpatient Medicine Service Line has grown in both size and scope, and today is spread geographically across Suffolk and Nassau counties, Queens and Manhattan, with partnerships in medical outpatient groups in Staten Island and Westchester.
We have doubled the amount of nursing staff, both registered nurses and nurse practitioners, as these roles have become essential to effective patient management and facilitation of access to care.
Our team is highly structured to provide support to individuals and keep everyone connected. Communication is valued and opinions are sought from all. Talent is welcomed from all areas, and existing team members are encouraged to grow through opportunities for promotion.
Could you talk about the various types of Medicine Service Line practices and locations?
The majority of Medicine Service Line practices are centered on primary care in internal and family medicine. Many specialties exist within the service line, including: endocrinology, rheumatology, GI, pulmonology, gerontology, hepatology, nephrology, infectious disease, and occupational health.
Services include preventive health measures, annual assessments, treatment of acute illness, and overall health promotion. Scope has expanded during the past decade as the focus of medicine has shifted to promoting wellness rather than solely treating illness. More care is delivered out of the hospital, and attention given to lifestyle changes and holistic measures.
A portion of our practices support academic partnerships. Medical residents treat patients in supervised clinics and participate in ongoing grant and research activity.
Thus, Medicine is the largest and most diverse service line within Northwell Health!
What types of positions are available within the Medicine Service Line?
The ambulatory team is centered around the office site, whether a two-person or 30-person practice.
The team is typically led by a practice manager, with physicians and advanced care providers (NP, PA, CNM) treating patients. Other positions include medical office assistants, licensed practical nurses, practice office associates, front desk staff, billers, and other support functions. On-site teams may also include registered dietitians, certified diabetes educators, pharmacists, and behavioral health coaches.
The role of the registered nurse is shaped in ambulatory locations to add value to the patient visit and facilitate achievement of health care goals. RNs practice at the top of their license; they administer medication, provide patient counseling, and enable care through medication/treatment renewals, referrals, and preventive care services. Patients may also have “Nurse Visits” which capitalize on expertise in nursing science and allow enhanced access to provider appointments. These visits allow patients to receive care directly from nurses and may include Coumadin management, blood pressure checks, vaccination, and diagnosis-specific education.
And, there is a huge amount of behind the scenes support in the areas of project management, finance, leadership, quality review, and business development.
What are some of the advantages of working in an ambulatory practice?
Ambulatory is an exciting and rewarding opportunity for career and skill development.
Advantages include:
- Smaller teams than inpatient counterparts mean that the work environment is truly collaborative, and all disciplines learn from each other.
- Relationships developed over time with patients and their families contribute to professional reward and purpose, where one can see the effect of invested effort.
- All staff have a great impact on quality output, patient experience, patient empowerment, improved health outcomes, and quality of life for our customers.
- Cognitive and critical thinking skills, as well as engagement of technological advancements, are essential to success.
- Ambulatory setting provides work-life balance for those who wish to make a difference in health care yet have personal home and/or family obligations to juggle.
- Schedules tend to be more regular, without overnight shifts, most major holidays are off, and the weekend and evening obligations are reduced, depending on the site.
Do you have any advice for people looking to get into internal medicine?
Understand the environment. Visit a practice if you can and note what you think works or does not work. We are always looking for new solutions.
Nurses can check out the Ambulatory Nurses’ Association (AAACN) website. Ask colleagues or interviewers to describe the differences between inpatient and outpatient settings. If you are looking for a supportive role, achieve certification if offered, such as for a medical assistant.
We look for individuals who have a passion for people, and demonstrate creative thinking, excellent customer service, and the ability to work well with team members.
Are you Made for delivering care in ambulatory setting? Explore practice RN positions here.
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Photo: Northwell Health Talent Acquisition Specialists from left to right, Gisela Belinfante, Kirsten Wieckhorst, Danielle Terdick, Ali Kahen and Jennifer Carlucci Applying for a new job is an exciting time but it can come with a lot of questions. We sat down with members of our Talent Acquisition team to hear their expert opinions on the best ways to help you and your resume stand out throughout the application process. From avoiding common resume mistakes to acing your interview, hear from our recruiters on how you can shine. Watch their best tips below to prepare you to join our team in 2019!
Healthcare Career Advice: Ask a Northwell Recruiter!
1. Are there any steps a candidate can take to help their resume stand out?
2. What are some common mistakes a candidate make on their resume?
3. How can a candidate best prepare for an interview?
4. What’s your best piece of career advice?
5. Anything else candidates should know about applying for a job at Northwell Health?
Ready to join the Northwell Health team? Sign up for job alerts to get notified of our latest job openings in your field!
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Black History Month: Bridges BERG celebrates being Truly Ourselves
Great things are achieved when we’re Truly Ourselves. Part of being Truly Ourselves means standing together and celebrating our differences. In honor of Black History Month, Northwell recognizes the hardworking members of our Bridges BERG (Business Employee Resource Group) who dedicate time year round to support the cultural and spiritual values of the communities we serve.
Passionate about cultural diversity, team members in our Bridges BERG embrace relationship building through education and support across African American, Asian, Chinese and Latino communities.
As part of our commitment to diversity and inclusion, Northwell recently held our 49th consecutive event honoring the teachings and visions of Dr. Martin Luther King, Jr. This memorial event honored the teachings of Dr. King and included a keynote from noted author and motivational speaker Steve Pemberton. The Rev. Dr.Martin Luther King, Jr. memorial program scholarship was also awarded to two high school students from the community. We sat down with team members to talk about their time volunteering at this wonderful event, as well as their experience being a member of the Bridges BERG.
Hear from some of our Northwell team members volunteering with the Bridges BERG:
Amanda Basdeo
Registrar Financial
Cohen Children’s Medical Center
Registrar Financial
Cohen Children’s Medical Center
“I am so glad I was able to be a part of this event because there are so many wonderful people there and it was truly inspirational. The BERGs get you involved in the community as well as building professional relationships throughout the company. Working in the medical field, you already have an interest for the people at heart…I feel like I have finally been given the opportunity to give back like I always wanted to.”
Ashley Cohen
Business Analyst
Organization Change Management
Revenue Cycle
Business Analyst
Organization Change Management
Revenue Cycle
“The tribute was amazing and meant a lot to me in so many ways. I felt overwhelmed with pride and gratitude for the speakers, performers and award recipients. I’m proud to work for such a diverse organization that affects and saves thousands of lives each day.”
Iva Rowe
Business Manager
Revenue Cycle
Business Manager
Revenue Cycle
“I have worked at Northwell for almost five years, and I have learned so much at this organization. I am a proud member of the Bridges BERG, and volunteering at the Martin Luther King Jr. event was a true honor for me. It was my first time volunteering for the Martin Luther King Jr. celebration at Northwell, and I look forward to being a part of it again. “
Sasha Garcia
Senior Specialist
Ambulatory Human Resources
Senior Specialist
Ambulatory Human Resources
“This event means a lot to me that we were acknowledging the great work of the Honorable Reverend Dr. Martin Luther King, Jr. I was so overwhelmed with the stories people shared with us at the event and I greatly appreciated being an ‘ear’ for some of them.
As a BERG member, I am afforded the opportunity to network with other employees from different facets of the health system…we are all able to bring our own experiences forth and are able to learn from one another.”
Tamara Gordon
Manager
Contract Negotiations
Procurement
Manager
Contract Negotiations
Procurement
“As I’ve only been with the organization for 5 months, being afforded the opportunity to volunteer was priceless. Being a part of such a giving organization that places emphasis on community, philanthropy and education is such an honor. I share with my son the importance of giving back to others who give us so much and Northwell does a great job of doing just that!”
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MEETH the team at Manhattan Eye, Ear, & Throat Hospital revolutionizing perioperative ambulatory care
Throughout 2018, Manhattan Eye, Ear & Throat Hospital (MEETH) worked hard to increase the efficiency and quality of care in our ambulatory OR in New York City.
As part of this effort, MEETH had the exciting addition of robotic surgery in November, making us the first Northwell Health ambulatory center to perform robotic surgery. The program launched with Robotic Assisted Hernia Repair and Robotic Assisted Cholecystectomy cases to great success. The addition of robotic cases within MEETH empowers our team to deliver state of the art and highest quality care to our patients.
By allowing surgeons greater precision, dexterity, control, and visualization, robotics have proven to contribute to less post-operative pain and discomfort, minimal scarring and improved patient recover times. The OR team here at MEETH is very excited and proud to be able to offer this great service to our patients!
The OR Team at MEETH has also started doing ambulatory Total Shoulder Replacement Cases. We’ve also increased our ENT, GU, General Surgery, and GYN case volume to help better serve patients. This increase in volume has come along with a steady increase of our on time start times for the first cases of the day – with a 10% improvement over 2017.
Our collaborative care council has been revitalized to help improve our work environment with collaborative feedback from our team. Employees also participated in the MEETH Career Day Panel which helped introduce high school students to different healthcare opportunities and help excite them about joining the industry.
Not to mention, there’s always something to celebrate! One of our surgical technicians presented in-service focusing on the history of surgical technologists and the proud moments from MEETH during Surgical Technologist Week. In celebration of Perioperative Nurses Week, MEETH hosted our very own fashion show in which the staff created designs from unused OR supplies. During the holiday season, we hosted an International Holiday Breakfast/Lunch during which our team could bring in and share their traditional food to celebrate our diverse heritages.
Check out the photos below!
Are you Made for delivering exceptional care from an ambulatory location? Join our team at MEETH!
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