- Provide a prompt customer experience with excellent verbal/written communication skills to deliver satisfactory solutions to a diverse range of inquiries received via email, web forms, and other digital communication sources.
- Utilize institutional knowledge and templates to construct a concise and personalized response to our customers, while educating them on their financial journey and self-service options available on www.Northwell.edu.
- Document each customer’s inquiry and utilize various trackers/systems to maintain patient account information.
- Execute timely and consistent follow up on accounts by leveraging tools and resources provided to you in addition to demonstrating personal organizational skills.
- Review and resolve accounts across multiple reports and worklist pools on a regular basis.
- Act as a liaison across several Northwell Health departments, insurance providers, and other third parties.
- Maintain Service Level Agreements and satisfactory Key Performance Indicators to ensure both team and individual customer satisfaction goals are met.
- Supports other areas of Financial Services and provides backup in-bound phone coverage when needed.
REQUIRED EXPERIENCE AND QUALIFICATIONS
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Ability to complete a typing test and achieve 50 WPM Speed Score and a 96% Accuracy Score.
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Associate degree preferred.
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1-3 years of relevant experience, required.
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Minimum of one (1) year call center or relevant experience, required.
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Experience with Northwell Health host systems and billing process.
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Experience in a medical setting, preferred.
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Knowledge of billing procedures, preferred.
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Proficient in PC applications (Microsoft Outlook, Excel, PowerPoint, Word).
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Excellent verbal/written customer service, communication and problem resolution skills, required.
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Excellent analytical and problem-solving skills, required.
The salary range for this position is $34820.00-$51950.00/year.
Salary ranges shown on third-party job sites may not accurately reflect ranges provided by Northwell Health. Candidates should check Northwell Health Careers for accurate information and discuss salary/hourly details and our comprehensive benefits with a recruiter, if selected for an interview.